AT&T - AT&T | Glassdoor
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There are newer employer reviews for AT&T

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"AT&T"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Management in Moorestown, NJ
Current Employee - Retail Management in Moorestown, NJ
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at AT&T full-time (More than 5 years)

Pros

Open to new initiatives and philosophy

Cons

No follow through once a new perspective is adopted

Advice to Management

Adapt to new ways of thinking. The old factory worker mentality doesn't apply to the current culture. Appreciate those with new fresh ideas, and actually

Other Employee Reviews for AT&T

  1. "Unrealistic Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Orange Park, FL
    Former Employee - Call Center in Orange Park, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    You can become great friends with co-workers to a point they feel like a second family.

    Cons

    Performance solely based on numbers that contradict each other and there are way too many to a point you feel micromanaged. You are expected to meet one metric but you cant meet it without another metric taking a hit and vice versa so its impossible to make all metrics that you are graded on.

    Advice to Management

    Listen to the employees. We are customers too either with your company or with a different company. We know how we would want to be treated if we were on the other end of the phone and the roles were reversed. We are the first line of contact when a customer has a complaint so give the representative the ability to make things right so your representative can salvage what's left of your reputation in that persons eyes at that given moment.


  2. "Incredible and engaging tools at your disposal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Ridgeland, MS
    Current Employee - Retail Sales Consultant in Ridgeland, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    One of the best things about working for AT&T is the ability to connect to others within the company very easily. A lot of tools are given to employees and it is up to the individual to utilize them to completely satisfy all objectives. It is very rewarding to work for a company that has been around for 100+ years and owns a majority of the nation's telecommunication assets. The company is always evolving and shifting its focus towards innovation. Depending on your location, specifically in retail, the store you work in might be a lower ranked store and gets real micro-manged however; it is crucial to maintain sales up regardless. You determine your path with the company; as eligibility for transfer/promotion is 1 year.

    Cons

    Front-facing representatives carry a huge responsibility as they are the face of the company and sometimes hiring decisions can place the wrong person as that representative. In order to succeed true hard work is required and sometimes means working overtime. Keep focus on every metric and juggling different ones can sometimes become challenging always seek answers through internal systems.

    Advice to Management

    Continue to seek different ways to generate subscriber base other than phones as it is saturated. Inspire front-facing employees with words of inspiration and wisdom as they deal and matter to your bottom line as well as your managers.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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