AT&T - Customer Service Representative | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"Customer Service Representative"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Houston, TX
Former Employee - Call Center in Houston, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at AT&T full-time (More than 5 years)

Pros

Salary and benefits are excellent. Well established company with a proven track record. Scheduling in some departments can be flexible.

Cons

Managers can be extremely difficult to work with. They can come around 2 hours prior to the end of your scheduled shift to notify you of mandatory overtime. Difficult to maintain a work/life balance. Often encouraged to "trick" customers into making purchases.

Other Employee Reviews for AT&T

  1. "pencils"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Miami, OK
    Current Employee - Technician in Miami, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    steady work, good benifits and pay

    Cons

    extreme disaray for the last 2 years of a difficult remake of att's deeling with a remerger into a nationwide company.

    Advice to Management

    settle it asap


  2. "Used to be great and fun. Then they stopped caring about the employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Omaha, NE
    Former Employee - Retail Sales Consultant in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Decent pay.
    Free cell phone.
    Union provides great healthcare.

    Cons

    Leadership has a tendency to whip employees instead of motivate them.
    Leadership hides behind lies such as "the union won't allow it".when the union does.
    Attendance points have strings attached to them.
    Have to plan out two months in advance to get a day off.
    If you use a day off you get a point.
    If you're sick you get a point.
    If you have bereavement somehow management decides to give you a point.
    The values they train you on in new hire training get thrown out the window as soon as you hit the sales floor.
    Promises for higher up job opportunities are typically given to someone out of state.

    Advice to Management

    Motivate your employees. Be your own boss. Realize you control your environment not the share holders. Doing this will result ina much happier and productive sales force.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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