AT&T - I used to have a life, but now I have AT&T | Glassdoor
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"I used to have a life, but now I have AT&T"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager in Dayton, OH
Current Employee - Store Manager in Dayton, OH
Recommends
Neutral Outlook
Disapproves of CEO

I have been working at AT&T full-time (More than 3 years)

Pros

Pay is great for retail...if you hit your goals, which are constantly changing.
Benefits are pretty good (though better for union employees).
Technology is ever changing and it's fun to be on the frontline of that world.

Cons

Pay structure is constantly changing. No incentive to to excel past your goals. No incentive to get promoted. Exceed your goals too much and they grow beyond your reach, get promoted and no longer get paid for the hours worked.
Once you hit salary you will barely get raises that match with cost of living.
Don't expect to get out of retail unless you're willing to relocate.
Management is focused on degrees now and you won't move up without one. They're hiring right out of college people with little to no experience just because "they have a degree" and those people are failing terribly. "But they have a degree!!"
Upper management is focused on stock holders and not frontline employees.
Hours are MISERABLE! National schedule for management is 50 hrs per week and they did not increase the pay from the 40hr week salary.
Constantly yelling at you to push initiatives that do not pay (paperless billing, accessory sales, pay kiosk usage).
Management is stagnant and if you're in a small region you'll always be stuck working for a fat ignorant slob who has no idea what he's doing.
Work life balance is non-existent.
Sadly, I'd still recommend it because how else can you make this much money in retail?

Advice to Management

Spend ONE FULL day actually working in a retail store before you tell us how to run it.
Train your employees on what the other departments can ACTUALLY do.
Pay attention when all your management team begins to quit. Think about it, why would people without degrees who make 55k-75k just leave a job??? Because they haven't seen their families in years and they're sick of being boss around by a bunch of out of touch buffoons.

Other Employee Reviews for AT&T

  1. Helpful (2)

    "AT&T - Supply Chain Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Manager in Hoffman Estates, IL
    Current Employee - Contract Manager in Hoffman Estates, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    * Involvement in interesting business deals.

    Cons

    * Essentially no chance for promotion unless located in Dallas or Atlanta;
    * A bottom line first, shareholder-friendly, empolyee-unfriendly company;
    * Remotely located supervisors who have often never meet those employees on their teams who are located in different cities than they are, and who frequently have little understanding about their employees' individual skills, interests, and work volume & quality;
    * Below-market pay;
    * Diminishing benefits; and
    * Low Job Security (even for employees with 25+ years of service), despite strong company financial performance, particularly for those not located in Dallas or Atlanta.

    Advice to Management

    Worry less about squeezing out every last penny of profit to enhance your own financial well-being and begin sharing more with your employees to demonstrate that you truly value the strong contributions they make towards AT&T's success.


  2. "Opportunities to help telecom company turn into tech, but ultimately still too slow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in Palo Alto, CA
    Current Employee - Senior Marketing Manager in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T is actively working to implement open technologies and become more of a tech company and less of a telecomm. There are amazing opportunities to have your work have a massive effect

    Cons

    It's still AT&T, and it is still a HUGE battleship that moves slow. If you're looking to get in and make big changes right away, look elsewhere. The most frustrating thing is when you can successfully make lasting change in your group and that change is negated by your own management up the line or parallel groups

    Advice to Management

    Flatter org - especially at the top.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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