AT&T - Excellent | Glassdoor
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There are newer employer reviews for AT&T

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"Excellent"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Anonymous Contractor
Current Contractor - Anonymous Contractor
Recommends
Positive Outlook
Approves of CEO

I have been working at AT&T as a contractor

Pros

Work atmosphere is very good.

Cons

Space allotment is not very good

Other Employee Reviews for AT&T

  1. "Not great if you value family time and job security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management
    Current Employee - Retail Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Not hard to learn the new technology with training provided.
    Always new low-level jobs opening (sales reps and assistant manager roles) thanks to high turn over

    Cons

    Each area is managed differently so I can't speak to the entire company, but this is feedback from the eastern PA area.

    The benefits are AWFUL! II have to apply for financial aid through the hospital because of the awful insurance plan we have. They're talking about taking it away all together, which is shameful for a big business.
    The compensation plan is being redone and goals are raising again, making it a lot harder to earn more than an hourly paycheck
    Forced overtime. Managers must work at least 50 hour work weeks and rarely get lunch breaks
    Treated like absolute garbage from some upper management. Absolutely no respect from some "superiors" who constantly love telling you that you'll get fired for stupid little things or "you suck" (not making this stuff up!)
    Management is constantly required to do observations, leading to expectations of write ups and terminations. They do not like long tenure because long-time employees remember how well they were treated professionally and compensation wise in the past. And since this industry always changes (not usually for the better of employees), you won't survive long.
    Some sales reps hired are very professional...others have a very juvenile mentality and bring down the atmosphere for the rest. Not a professional place to work, at least in the store environment.

    Advice to Management

    Please recheck your upper-level management in the PHI market. Start looking into why engagement scores are so low. Some people with the same role in this company are happy and encouraged to try new things and do their best. My area is encouraged to treat it like its a war zone and we're heading into battle. It gets very exhausting and there's only so hard you can push people.
     Also, please use a better health insurance company such as blue cross blue shield like your competition does. United health care with an $8500 deductible is very hard to handle when you have a mortgage, children, and a comp plan that keeps dropping.


  2. "AT&T is the worst company I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is competitive but commission decreases constantly. Benefits are competitive. Health insurance is great. It's very difficult to come up with 20 words worth of pros.

    Cons

    AT&T takes micromanagement to new levels. There are multiple sales observations and coachings daily not with the goal of finding a pattern of issues but to document ever single mistake that a sales rep makes. Quotas are added and increased constantly and the company likes to push difficult to sell products that this is no consumer interest for (wireless home phone comes to mind). You will be held personally accountable for the customer's perception of the company even when the customer states that their issue is not with you. Sales have become unethical; the goal is no longer to sell the customer the products that fit their needs it's sell everyone what we tell you or else. Upper management believes you are expendable and wants you to know it. The company has no concern for work life balance, your needs are of absolutely no consequence. The preferred methods of motivation are fear, intimidation, and punishment. Systems and policies are unnecessarily difficult and unintuitive. It takes a very long time to perform simple tasks. Things that should be simple are difficult or impossible (such as combining 2 accounts from different markets). Hours are long and scheduling is terrible. Scheduling is based on seniority and even in a store with lots of staff 2 people get great schedules and everyone else gets screwed. You can't request a regular day off, you have to take a vacation day. I cannot wait to leave.

    Advice to Management

    Treat both your customers and employees like humans. Build a network that is actually competitive. Use ethical sales practices. Stop pushing products customers don't want. Stop blaming your employees for your shortcomings and actually fix them.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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