AT&T - You never know from day to day | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (2)

"You never know from day to day"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Consultant
Current Employee - Retail Sales Consultant
Recommends
Neutral Outlook
No opinion of CEO

I have been working at AT&T full-time

Pros

Good money and you get to work in the air conditioning.. The job isn't too difficult

Cons

Quotas that are out of touch with reality.. Being held accountable for a customers willingness to recommend att, it isn't my fault that they drop calls or don't have signal

Advice to Management

Try to sell some of the products that you want us to sell

Other Employee Reviews for AT&T

  1. Helpful (2)

    "A company bent on killing traditional landline to reduce costs, raise profits, and shed employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in San Francisco, CA
    Current Employee - Technician in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    The day passes quickly; the work is constant, challenging, and often educational. Interaction with customers who have sometimes spent hours with largely automated call centers to obtain a repair builds an excellent skill set for defusing hostility. The company does train- but it may be months or years before you actually get to apply the knowledge- at which point perfection is expected.

    Cons

    Rules change daily as pressures on the field management team shift without warning, making the development of any false sense of security or stability extremely dangerous. Few (if any) of our first line managers met their goals of ever-higher productivity targets last year, and as a consequence, they did not receive any bonus. At present, the emphasis is off safety and quality, and back on productivity. Employees are closely monitored by several technologies. Benefits are parsimonious at best, and lessen yearly. Work schedules are unpredictable and disrespectful of the needs of families and friends for socialization. Expect to work as many as ten days straight with no day off, and at least one day of half your weekends each month. You do receive days off to compensate- but generally not in sequence. The work is hard, making domestic chores more difficult and less rewarding.

    Advice to Management

    You could inspire better employee performance (and better customer retention) with loyalty, teamwork, and gratitude than with the current treachery, micromanagement, and shameless exploitation. Corporate goals would appear to be more about short term profit than lasting survival, threatening both an enduring legacy and the security of your retirees.


  2. "Great place to gain customer service experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    commission structure (2009), training, good location matter!

    Cons

    de-commissioning pay structures (2010+) , 401k benefits could be better


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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