AT&T - Customer service rep | Glassdoor
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There are newer employer reviews for AT&T

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"Customer service rep"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Jacksonville, FL
Former Employee - Call Center in Jacksonville, FL
Recommends
Positive Outlook
No opinion of CEO

I worked at AT&T full-time (More than 3 years)

Pros

Great pay and benefits for the type of jobs

Cons

Closing branches in multiples cities following consecutive mergers

Other Employee Reviews for AT&T

  1. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    Fun to see new smartphones and technology, fun work enviroment

    Cons

    If sales are not your thing, do not become a rep.
    Trainings are sometimes like brainwashing

    Advice to Management

    Understand not every objection can be overcome


  2. "COMPANY IS OK...management needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good pay, great employees, cant complain about the benifits

    Cons

    long work days, no outside life, you are held accountable for things you cant control like how the customers like the company...
    the union stinks...at least in chicago....

    Advice to Management

    to tell an employee to "look busy" doesnt help the company...also stop treating us like children...we are adults...heck I'm older than you...
    and the micro managing is over powering...

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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