AT&T - Great people to work with all the time | Glassdoor
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There are newer employer reviews for AT&T

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"Great people to work with all the time"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I have been working at AT&T full-time

Pros

Excellent team concept! The people there are really company oriented.

Cons

Too much top management in place

Other Employee Reviews for AT&T

  1. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Project Manager in Austin, TX
    Current Contractor - Project Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    The work is interesting and there are some great people to work with. It allows you to see different aspects of the advancing telecommunications business.

    Cons

    You can be a contractor for up to 3 years, and still have the possibility of not getting hired. Processes are not well defined or implemented with customer in mind. It seems there is a level at management the believe failing is the way to show Senior or VP level management that something is "broken". Customers are not as valued as they should be for a company who focus should be customer satisfaction.

    Advice to Management

    Practice what AT&T "preaches" in providing the best customer experience. Be open to new ways of doing business since the great Customer Service creates loyal customers, not resentful customers who just got a "good deal". This affects the employees who are customer orientated and are unable to truly provide the quality of support they deserve. Employees begin to feel defeated when they want to help the customer but their hands are tied. Step out of the office and into the shoes of those 3 steps down from you to see their view. "Undercover Boss" can be done without the cameras following you.


  2. "AT&T stands for "At This Time" for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great Salary, Looks Great on a Resume, Union Benefits for Entry Level Employees.

    Cons

    Not Consistent, Directives Change Daily, Useless Hoops to jump through needlessly, No Work/Life Balance, Commission structure gets whittled down every year, the ability to use vacation time is nearly non existent Must take a "point" when vacation time should be used, but since no one "Plans" to get sick, it's impossible to not be disciplined for getting the flu from a customer.

    Advice to Management

    You expect flexibility from your employees, when you're not consistent - either be more consistent or more flexible. Customers make employees sick when face-to-face, allow last minute sick days. Stop browbeating employees with dumb things like "two solution worksheets" and "bring six accessories with every interaction" This frustrates your customers, and we take the heat because the company punishes the employee when the directive upsets the customer who is just trying to pay their bill.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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