AT&T - An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder. | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Helpful (2)

"An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Little Rock, AR
Former Employee - Call Center in Little Rock, AR
Recommends
Neutral Outlook
Approves of CEO

I worked at AT&T full-time (More than 3 years)

Pros

*One of the most paid-time off offered in any company of this position and level in the country.
*Great team environment that is constantly improving, and trying new things.
*Paid training with one of the fastest callback for interview- to first paycheck times of any entry-level position.
*There is a resource for every challenge you will encounter and as long as you are willing to ask, you will be able to solve them at every turn.

Cons

-The work/life balance problem in this field can be resolved with a hybrid of telecommunication and office work.
-The company is large, so it takes time for any small changes to happen.
- The willingness to stay with the company is to much depended on how well you get along with the team. Poor co-workers can suck any enjoyment you have from your work.
-High volume, high stress environment that, if succumbed, can lead to a roller-coaster of emotion, so never take things personally.

Advice to Management

*Do a better job at listening to your subordinates, you will better able to decipher if the problem is immediate or if it will take time to correct. If it is with another employee, handle it immediately.

*Add a better sense of humanity with regard to the attendance policy, handle each problem on a case by case bases.

*Roll out a plan that gives telecommunication opportunities to your call center employees.

Other Employee Reviews for AT&T

  1. "A fun place to work at, if you don't mind commission."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time

    Pros

    An extremely nice learning environment with good, flexible hours, and fun people to be around. Paid training (despite it not being much).

    Cons

    Working for commission, Use of psychology to trick people into buying on impulse, walking door to door for hours.

    Advice to Management

    Consider hourly pay.


  2. "AT&T has horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Miami, FL
    Current Employee - Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Money
    Having union representation which will you WILL at some point need
    Vacation hours
    Health insurance

    Cons

    Management sucks!!!
    The company continues to find ways to cut commission
    Attendance policy sucks
    Management are just puppets for upper management
    Managers want you to sell what they can't sell

    Advice to Management

    More training is needed for management

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Work at AT&T? Share Your Experiences

AT&T
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or