AT&T - An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder. | Glassdoor
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Helpful (2)

"An excellent stepping-stone, that the quicker you show your value, the faster you climb the ladder."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Little Rock, AR
Former Employee - Call Center in Little Rock, AR
Recommends
Neutral Outlook
Approves of CEO

I worked at AT&T full-time (More than 3 years)

Pros

*One of the most paid-time off offered in any company of this position and level in the country.
*Great team environment that is constantly improving, and trying new things.
*Paid training with one of the fastest callback for interview- to first paycheck times of any entry-level position.
*There is a resource for every challenge you will encounter and as long as you are willing to ask, you will be able to solve them at every turn.

Cons

-The work/life balance problem in this field can be resolved with a hybrid of telecommunication and office work.
-The company is large, so it takes time for any small changes to happen.
- The willingness to stay with the company is to much depended on how well you get along with the team. Poor co-workers can suck any enjoyment you have from your work.
-High volume, high stress environment that, if succumbed, can lead to a roller-coaster of emotion, so never take things personally.

Advice to Management

*Do a better job at listening to your subordinates, you will better able to decipher if the problem is immediate or if it will take time to correct. If it is with another employee, handle it immediately.

*Add a better sense of humanity with regard to the attendance policy, handle each problem on a case by case bases.

*Roll out a plan that gives telecommunication opportunities to your call center employees.

Other Employee Reviews for AT&T

  1. "AT&T has horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Miami, FL
    Current Employee - Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Money
    Having union representation which will you WILL at some point need
    Vacation hours
    Health insurance

    Cons

    Management sucks!!!
    The company continues to find ways to cut commission
    Attendance policy sucks
    Management are just puppets for upper management
    Managers want you to sell what they can't sell

    Advice to Management

    More training is needed for management


  2. Helpful (1)

    "A supertanker - big, strong, and stable, but hard to change course or do something new"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Marketing Manager in Redmond, WA
    Current Employee - Senior Product Marketing Manager in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Stable and secure; layoffs unlikely
    Good work/life balance
    Able to work on projects that impact literally millions of customers

    Cons

    too much process and bureaucracy;
    takes a long time to get things done;
    poor facilities

    Advice to Management

    We still operate like a landline company in the 80s. Eliminate unnecessary processes and bureaucracy. We are competing with companies providing OTP services that are much more agile. We must change how we operate or risk becoming a dumb pipe.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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