AT&T - AT&T is a great company to work for. | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"AT&T is a great company to work for."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Consultant
Former Employee - Retail Sales Consultant
Recommends
No opinion of CEO

Pros

Pay is excellent, training is very helpful, Amazing benifits and compensation!! When I think of AT&T I think MONEY. They take care of their employees.

Cons

2 out of the 4 managers I worked for were actually knowledgeble about products and services, POS transactions etc. The other 2 were basically just "managers" not leaders. They had no experience in actually selling phones, or working on the floor, they just know how to run the store and keep it ticking. (With the help of a highly paid Inventory Manager..)

Advice to Management

It would be nice if ALL the managers were on board with what goes on in the store. If need be, they should be fully equiped with how to close a sale, MAKE a sale, and be a leader. There IS a difference in a LEADER and a manager.

Other Employee Reviews for AT&T

  1. "An okay company for retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chesapeake, VA
    Current Employee - Retail Sales Consultant in Chesapeake, VA
    No opinion of CEO

    Pros

    Generally good money; More opportunity for higher payout than others; Re

    Cons

    Commission structure changes yearly; Scheduling can be tight and not flexible.

    Advice to Management

    Understand that we are the wheels that make AT&T run. We see the retail experience firsthand and it is very different from your office where on paper everything looks black and white. Gray areas to exist! Please remember, also, that to have a well functioning company you have to treat your employees well. Better benefits, Better pay, and flexibility in scheduling will make an employee more willing to do more for their employer. AT&T can utilize some of these theories in their treatment in employees. They are generally a good company but some of the things that they are lacking in can make the difference between a good company and a great one.


  2. Helpful (3)

    "Great Compensation if the Stress Doesn't Kill You"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Birmingham, AL
    Former Employee - Call Center in Birmingham, AL

    Pros

    AT&T offers Awesome Compensation, Benefits and bonuses. The cons below do not apply to every department in AT&T...only call center positions.

    Cons

    The call center positions that takes the inbound calls from customers with quesitons about their bill, complaints, or just comparing prices and setting up new service, are extremely stress-packed jobs. These positions are supposed to be customer service and sales but it turns out the dedication to helping the customer is non-existant. It's all about the sale and meeting the quota...no matter what. If you take the time to take care of a customer in need and don't get aggessive enough with them to make a sale, you won't make it in this job. If you take a week or two vacation, your still expected to meet the same quota as the person who was there everday and didn't take a day of vacation. If you don't, your outa there. There is no room for doing things any way but strictly by the book...take your break a the time you''re supposed to (even if it means cutting your customer short) and there are so many examples of issues like this it's just too much to go into. Everything single thing not done directly by the book is written up in your personnel file and there is leniency what so ever. Lots of employees with stress related issues and heart conditions if that tells you anything.

    Advice to Management

    Treat employess as individuals and when you tell an employee, you will help them improve...take the time to do what you promised.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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