AT&T - Good money, stressful job | Glassdoor
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There are newer employer reviews for AT&T

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"Good money, stressful job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center in Kansas City, MO
Current Employee - Call Center in Kansas City, MO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at AT&T full-time (More than a year)

Pros

The money is great, weekends off.

Cons

Very stressful. Managers micro-manage. Hard to request vacation.

Advice to Management

Treat people like adults.

Other Employee Reviews for AT&T

  1. "Great company and even better benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Assistant in Alpharetta, GA
    Current Employee - Office Assistant in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great benefits. Very friendly workplace. Management is very helpful and listens to any concerns you may have.

    Cons

    None at all. Have not had any problems with management. This is not really a con, but I wish there was an easier way to move up in my department.


  2. Helpful (1)

    "micro managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Indianapolis, IN
    Current Employee - Call Center in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    This job does train & provides training with immediate benefits.

    Cons

    This is a micromanaged job that will only be good for about 2 years, must join union even though they are untrained to handle complaints & work for you, must use sales skills, they tell you no sales but sales is a must when you are suppose to be supplying technical support for dsl services, very little advancement. Most management can't do your job but are very willing to judge everything you do including write you up to dismiss you from your job. Very little support & no thinking outside the box. Everything must be done by a pc program that has lots of mistakes & its your job to make sure a customer does not call back for 30 days no matter what the problem is. And don't dispatch to residential customers, you will be found at fault no matter what the situation. Also our center is suppose to have over 400 employees but we only have around 130. They have a huge turnover.

    Advice to Management

    Pay attention to the situation, if reps. are taking care of the customer stop hurting the workers. Remember it takes all depts. to do the job right & co-operative customers to work with us.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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