AT&T - Great pay and benefits for work required. | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (5)

"Great pay and benefits for work required."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center in Davenport, IA
Current Employee - Call Center in Davenport, IA
Recommends
Positive Outlook
No opinion of CEO

I have been working at AT&T full-time (More than 5 years)

Pros

-Benefits one full month after hire date
-Great pay compared to other call centers
-Great employee discounts
-Raises 3 times a year
-holiday pay

Cons

-upset customers-which comes with any company
-being just a number to a large company
-high call volume

Advice to Management

As customer service representatives we were constantly told by the company to "show we cared" for the customers. It was upsetting that when I went through a personal issue, which caused me to miss more than the allowed number of days. Only a portion of my FMLA was approved. I was terminated without a second thought. I understand that large companies have policies in place for a reason but I was a loyal employee and was great at my job. I defended AT&T when customers bashed the company and it is disappointing that I was nothing more than a number.

My advice to management would be to show your reps you care and I mean really care; not handing out childish toys as rewards. Maybe the turnover rate would go down. Maybe you would be left with reps who know how to do their jobs and actually care about customers rather than reps who stick around because they know how to cheat the system and abuse FMLA.

Other Employee Reviews for AT&T

  1. "I enjoyed my time at AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of Technical Staff in Mesa, AZ
    Former Employee - Member of Technical Staff in Mesa, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Challenging calls, the opportunity to solve complex problems for the customer

    Cons

    Not a stable position, location I was at started laying off


  2. "AT&T is awesome company, perfect balance of work/personal life. Plan to retire there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Engineer in San Ramon, CA
    Current Contractor - Software Engineer in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than 3 years)

    Pros

    In-depth knowledge of what you are working on.
    Good work environment.

    Cons

    Less broadening of technologies
    Need to venture in more new and latest technologies

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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