AT&T - Great pay for little experience | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Helpful (1)

"Great pay for little experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Consultant in San Jose, CA
Former Employee - Retail Sales Consultant in San Jose, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at AT&T full-time (More than 3 years)

Pros

The pay is great as a Retail Sales Consultant. Most new hires are not very experienced and the requirements to get hired are not as tough as other places with equal pay.
This is a great place to work part time and go to school. AT&T helps pay your tuition for certain majors (business, engineering, CS, other AT&T related majors ... no, not liberal arts or nursing).
The company spends a lot of time to train you (3 weeks - paid)
A lot of support from co-workers, and managers (most locations)

Cons

Decreasing commision, with increasing expectations.
When I started working there, the commission structure was crazy good. Very easy to make $3000+ in commissions in a month. Now, you have to be a super star seller to earn $1500+.
Expectations are high
You will have to sell products that you don't necessarily care for (phone insurance, home automation, overpriced accessories)
Scheduling can be difficult, especially in the beginning. AT&T is doing seniority based scheduling done by a computer program (because of Union rules... Thanks CWA). Once you have some seniority, it won't be an issue.

Have to work weekends (as a part timer).... and if you want to make money :)

Advice to Management

Improve your employee retention rates. You are making the job too stressful to handle when doing school. The pay and benefits are great, but don't abuse the employees like property. Promote from within the company, don't hire managers from outside (they usually don't know how anything works and decrease productivity). Please don't rotate managers every 6 months. Listen to your employees.

Other Employee Reviews for AT&T

  1. "Overrated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Houston, TX
    Former Employee - Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Starting salary,benefits,overtime compensation,tools for the trade,

    Cons

    Managements perception of employees,shifts,time worked,micromanagement,trust issues.

    Advice to Management

    Stop looking/treating employees only as a metric/number


  2. "Stressful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Largo, FL
    Former Employee - Retail Sales Consultant in Largo, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great health benefits, vacation benefits and it was a fun atmosphere with other employees met some great people working with the company.

    Cons

    I worked for AT&T for seven years, and for the past three I wanted to move up in the company was never encouraged by immediate management. Completely unqualified people get promoted into management. They constantly changed commission structure and it made it harder to make decent money. They had unrealistic quotas. I feel they are turning honest and customer oriented sales people into fast talking liars. With all the changes to the commission structure they are loosing valuable employees.

    Advice to Management

    Listen to your sales people they are the ones on the front lines not the pencil pushers in upper management

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Work at AT&T? Share Your Experiences

AT&T
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or