AT&T - Good company, but you are at the mercy of the competency of your center management | Glassdoor
  1. Helpful (2)

    "Good company, but you are at the mercy of the competency of your center management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Davenport, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 3 years

    Pros

    Cutting edge products, ongoing training, excellent benefits, good bonus structure Nice facilities and resources

    Cons

    Call center team managers are overworked and micromanaged to the point of absurdity. There is way too much emphasis on documenting and completing reports, and not enough time to develop and positively motivate employees. It creates a miserable environment that fuels turnover

    Advice to Management

    Engge employees and solicit and implement improvements and ides that are submitted. Get away from the constant top-down directives

    AT&T2013-11-15
  1. "Att Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 8 years

    Pros

    Great workplace to work for

    Cons

    att call center moved out of ct

    AT&T2019-07-16
  2. Helpful (116)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 10 years

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to 4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside...

    Show More

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top Talent if they don’t change the culture...

    Show More
    AT&T2018-08-15

Discover more reviews about AT&T.