AT&T - Not a great place to work | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"Not a great place to work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Consultant in Covington, LA
Former Employee - Retail Sales Consultant in Covington, LA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at AT&T full-time (More than 3 years)

Pros

The people you work with excluding managers

Cons

Always changing comp plan so harder to hit goals, Management tells you to do things for companies benefit and not customers, not judged on what you do but how much upper managers like you.

Advice to Management

Listen more to your front line folks

Other Employee Reviews for AT&T

  1. "Interesting and challenging. Definitely not boring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Pueblo, CO
    Former Employee - Call Center in Pueblo, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    The training is excellent. Possibly a bit too long (12 weeks for my position, that could have been done easily in 8 weeks, but hey, some folks are slow). It's very thorough, but they go through odd things (like how cell phone tower systems work, which you'll never care about on the job). Compensation is fair, and the scheduling of shifts is very fair and done in plenty of time when they have shift changes so that you can adjust your personal life. The warnings about the "point system" are extensive and fair, but suffice to say, they still catch a lot of people off guard.

    Cons

    Being forced to pay "union dues" for a joke of a union that pretends to make the job seem "secure" when it's anything but. AT&T could close down all its call centers in one day and that useless union would be powerless, except they'd have all our dues money. The training is a bit too long. And the point system is aggressive. There is zero tolerance. Death in the family? Too bad. Massive pile up on the interstate from which you were on the evening news and barely survived? Sorry, you get a point for showing up late. To be fair, they warn you that it is this way upfront and that if you have issues in your personal life to resolve before working there, they recommend you reapply later. Once you make it through training, you'll have earned a few points that can give you a cushion for life's events, but if you at all slack, you'll always be one-point away from being fired on the spot. Never slack. Always save up for "those days" when everything goes wrong, and you should be okay.

    Advice to Management

    Upper Mgmt? Is there any? We got a couple of big shots walk in during training and announce themselves and talk a bunch of puffery about the company, but they were stuffy and boring and unconvincing. And, typical of most large corporations, we never saw them again. Must have been nice for them to take a break from their normal management roles to pretend to be important to a bunch of people who can't talk back or ask any in-depth questions since we were noobs, but they are largely useless or absent. Maybe they are important to some cog in the wheel in the higher machinery, but just keep your nose down and do your job and you'll be fine.


  2. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T takes very good care of their employees. You are paid very well, with commissions and extra bonuses. You are always learning something new, it is very exciting.

    Cons

    Unrealistic goals for sales employees. Some goals make sense, but some are impossible to meet. It can also be stressful because each interaction has to be jam packed with the latest things, that can be overwhelming for the customer and the employee. Also, the hours are very long and exhausting.

    Advice to Management

    Continue to keep a big focus on customer care. It makes the job more enjoyable for the employees, and keeps the customers happy.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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