AT&T - Great experience, but working in a customer facing environment burned me out. | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (3)

"Great experience, but working in a customer facing environment burned me out."

Star Star Star Star Star
  • Work/Life Balance
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Support Representative in Walnut Creek, CA
Former Employee - Sales Support Representative in Walnut Creek, CA
Recommends

I worked at AT&T full-time (More than 3 years)

Pros

They have great career developmental resources and retirement benefits.

Cons

It's easy to feel stuck, especially if you work in the brick and mortar retail store. It can get politic-heavy in knowing the right people to help you further your career.

Advice to Management

Offer sick days. The strict point policy had myself and many other employees crawling to work in heavy sickness in fear of accruing points and being placed in disciplinary action.

Other Employee Reviews for AT&T

  1. Helpful (1)

    "Premise Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Houston, TX
    Current Employee - Technician in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Job offers a new experience everyday. Plenty of overtime which leads extra pay of hourly salary

    Cons

    Micromanagement by managers and daily scrutiny of work performance.

    Advice to Management

    management of techs should be handled more professionally and considerate of each situation


  2. "Incompetent micromanagement and penny pinching; they want to outsource all jobs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lineman in Nashville, TN
    Current Employee - Lineman in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    High pay and generous union benefits. In this one department we can take time off when we like, but no other group I know of can.

    Cons

    Endless additional rules, requirements, roadblocks, monitoring, tracking, threats...No real job security because they shake up everything as if last quarter's priorities mean nothing this quarter. They expect ever increasing productivity but lease cheaper trucks which aren't designed to do the work we do. One day they suddenly acted as though upper management had just found out that we handle lead jacketed cable (lots of the old stuff is lead) and issued a bunch of rules and procedures, effective immediately, but we have never received the now mandatory gloves, hazmat suits, respirators, etc.

    Advice to Management

    There's no point, they aren't listening.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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