AT&T - unfair | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"unfair"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Management in Wilmington, DE
Current Employee - Retail Management in Wilmington, DE
Recommends
Neutral Outlook
No opinion of CEO

I have been working at AT&T full-time (More than 5 years)

Pros

compensation, incentives, paid vacations, training and opportunity to move up if you want.

Cons

no structure in leadership models, inpatient directors and vpgm's, sales reps have more power and are valued more then managers

Advice to Management

just be fair to managers and leaders in the store. Too often very good people lose there jobs based off targeting from other employees and that should be closely looked at.

Other Employee Reviews for AT&T

  1. "Worth The Money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - UA TEAM in Durham, NC
    Current Intern - UA TEAM in Durham, NC
    Recommends

    I have been working at AT&T as an intern (Less than a year)

    Pros

    The job itself is pretty simple and you get one on one training for about a month
    Awesome pay
    Low responsibility
    Customer service experience
    Not micro managed

    Cons

    Very repetitive
    half the interns don't take care so you end up doing half of the work

    Advice to Management

    Hire better interns


  2. Helpful (1)

    "Quarrel's as a Returning Retail Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Bowie, MD
    Former Employee - Retail Sales Consultant in Bowie, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Company direction appears to be changing their front line customer service to better service their clientele, 401K with match and ESP plan are a plus, PTO is given quickly, front line workers are still unionized, lower management opportunities are plentiful nationwide. Average pay is decent, even without any previous degree or experience; however, commission income has significantly decreased.

    Cons

    Work-life balance is non-existent (especially with blackout periods for product launches), management is chaotic which results in crazy goals to push unpopular products onto their customers (e.g. wireless home-phone solutions, multi-point home severance systems, traditional-wired products in other markets) leading to poor customer service and shady service deals that are driven by the store managers ethics and personal quota demands, lower management does not recognize or support the employee union program, middle management is generally clueless about store operations and does not generate improved moral during / after visits to work-sites.

    Advice to Management

    Realign management and reclaim the moral that was once apart of the organization. Add more supportive networks for employees (e.g. better substance abuse networking), develop career goal pathway program for students / employees to guide themselves to their ultimate career goals with AT&T.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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