Employee Review
- 5.0May 8, 2023
Love working for AT&T
Senior Software EngineerCurrent Employee, more than 10 yearsTustin, CAPros
Innovation Transformation Training and Growth Mindset Organization is embracing newest technologies to bring smiles to our customers faces
Cons
Transformation can be harder for some, but internal teams are excited about pushing new technology and processes to improve customer experience and customer product delivery. I am excited to see what the future brings! :)
AT&T Response5moThank you for taking the time to share. Our legacy is known for innovation with an average of 4 new patents every day and 14 Nobel Prize winners since 1937. Thank you for continuing to be a part of our success. We, too, are excited to see what the future brings.
Other Employee Reviews
- 5.0Sep 27, 2023Senior Sales ExecutiveCurrent EmployeeEl Paso, TX
Pros
Good compensation Good Benefits Good work life balance
Cons
Frequent restructuring Quota pressure Comp structure changes
- 5.0Sep 23, 2014Retail Sales ConsultantCurrent Employee, less than 1 year
Pros
1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.
Cons
The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.
310AT&T Response9yWe pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
