Abaxis - Good product- Bad management | Glassdoor
There are newer employer reviews for Abaxis
There are newer employer reviews for Abaxis

See Most Recent

Helpful (2)

"Good product- Bad management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Union City, CA
Former Employee - Customer Service Representative in Union City, CA
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Abaxis full-time (More than a year)

Pros

As a Veterinary Technician the products could make your job easier- if they work.
Great group of clinics to work with across the country.

Cons

Management of the customer service group is poor at best.
No training given- you are supposed to figure it out yourself.
"Customer service" is all lip service- it's all about the number of calls made per day, not about the end result (happy customers and higher sales)

Advice to Management

When an employee goes to HR to report their manager for harassment and retaliation take it seriously. You should do actual exit interviews with people who have left the customer service department to find out what is really going on.

Other Employee Reviews for Abaxis

  1. "Little understanding of the Canadian market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager
    Former Employee - Regional Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Product
    Good bonuses on plan
    Freedom to operate your territory independently
    tech support and customer service very professional

    Cons

    Travel allowance was poor
    Car and gas reimbursement was poor
    Pay to get extended health coverage
    very competitive market


  2. Helpful (3)

    "Great product. Poor management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Abaxis full-time (More than 8 years)

    Pros

    Great product - too expensive though.

    Cons

    Management team is out of touch with reality.

    Advice to Management

    Make a change in the R&D leadership. Decouple Chairman and CEO roles. Place more value on talented people and solid strategy than margins. Work to reduce the price of the product so that more people can use it.


There are newer employer reviews for Abaxis
There are newer employer reviews for Abaxis

See Most Recent

Work at Abaxis? Share Your Experiences

Abaxis
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or