Accenture - Senoir Customer Service / Contact Center Consulting Manager | Glassdoor
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There are newer employer reviews for Accenture

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"Senoir Customer Service / Contact Center Consulting Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Consultant in Chicago, IL
Former Employee - Senior Consultant in Chicago, IL
Recommends
Positive Outlook

I worked at Accenture part-time (More than a year)

Pros

Excellent skills, networkind, and tools

Cons

Travel at odd ties and for extended periods of time

Advice to Management

Improve on Boarding of seasoned veteran resources

Other Employee Reviews for Accenture

  1. "Great Organization, Smart employees, Good Benefits and Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Consulting in Phoenix, AZ
    Current Employee - Manager Consulting in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accenture full-time (More than a year)

    Pros

    Great Organization with great processes (tries to evolve to correct any drawbacks)
    Smart colleagues, who are good at collaborating
    Good Compensation and benefits
    Lot of opportunities for professional growth - classroom and online training at all levels, promotion - employee is responsible to taking charge of his/her career

    Cons

    Travel as part of consulting can be a dampener for work-life balance (depending on client/industry, you might end up making cross-country travel every week) - Organization is trying to address this concern by trying to win business locally (and approve transfer of resources to only those cities which has reasonable pipeline of work anticipated)
    For experienced hires, it is difficult to get staffed into ACN-managed projects due to minimal work-experience with ACN-specific (terminologies and) processes (majority of the processes are derived from industry-standard processes - so the induction-training helps to understand these - but some of the employees/mgrs/Sr mgrs, who grew up in ACN, perceive the training not good enough exposure to be considered for the roles (especially for the first assignment))
    It is a large organization and the processes can make it seem bureaucratic - compared to some of the other smaller, nimble consulting companies, the level of employee-empowerment will be limited

    Advice to Management

    None


  2. "Keep Eyes Wide Open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Consulting Senior Manager
    Former Employee - Management Consulting Senior Manager
    Positive Outlook

    I worked at Accenture full-time (More than 3 years)

    Pros

    Potential exposure to many different clients and type of work in a short time span. Ability to grow professionally and learn from smart people, even if they are not all kind individuals. Its high performance delivered slogan is in the DNA so be prepared to deliver your best every single day or get left in the dust and frustrated.

    Cons

    No Cons - Just make sure you know what you want from this company. It is extremely competitive and cut-throat. You have to be the kind of person that can work smart and get results as well as give up your personal life and personal preferences to make "connections" with the right people i.e. Senior Executives and leadership. Otherwise you won't move up, just on merit and client accolades. "Network is everything" it is not a joke. And your networking efforts required, may not align with your personal values, if you have a family and take part in family responsibilities..forget it about it. Or be prepared to give all of that up! Also be prepared to learn on your own very quickly. No one is going to mentor you or help you develop, but you can always read some books and take some CBTs.
    If you do it, know when its time to leave.

    Advice to Management

    None. Clearly this type of environment works for burning out employees and getting fresh blood every few years, while delivering client results. The client margins are large enough to sustain 20 - 40% attrition each year and there are always more people lining up to sign their life away for a few years. It works!
    Of course, if you want a culture that cares about people and allows them to be individuals some changes will be required, but that will probably take a few decades and who cares anyway, the CCIs are all that count. Numbers not people should be the motto at one of those leadership events.

There are newer employer reviews for Accenture
There are newer employer reviews for Accenture

See Most Recent

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