Access - The company has no vision or strategic plan. Poor management team. | Glassdoor
There are newer employer reviews for Access
There are newer employer reviews for Access

See Most Recent

Helpful (3)

"The company has no vision or strategic plan. Poor management team."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Access full-time (More than 3 years)

Pros

Great location at the Perimeter Mall area; office is nice with wifi accessible garden;monthly breakfasts and afternoon treats for all employees.

Cons

When I started this company was okay to work for. It was growing and thriving. It seemed to have a niche in the industry and things were going well. Or so it seemed.

But after awhile it became apparent that the executive management was struggling to define the company and its vision and therefore there was no strategy. Or if there was it was kept behind management doors. None of us knew what to expect day to day. Constant change in directives was frustrating and confusing. Suddenly there were layoffs and overwork for those who stayed.

Management rules by fear and intimidation. There are constant threats of losing one's job if you don't get things done quickly with unrealistic deadlines. It is not unusual to hear upper management screaming at employees and belittling them out in the open. Even for those with industry experience, management does not want your ideas or opinions. There is only one way commuincation: downward.

It was a very stressful place to work.

Advice to Management

Share more with the employees beyond the annual meeting. There needs to be more open communcation. There is a feeling that management is reacting to issues and market changes with no game plan.

Hire management who are true leaders and can coach and mentor the staff. The management you have believe they are better than the employees and treat them as underlings and not as professionals.

Other Employee Reviews for Access

  1. Helpful (3)

    "If you have no other option, then apply here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Atlanta, GA
    Current Employee - Call Center in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Access full-time (More than 3 years)

    Pros

    HR staff is very nice.

    Cons

    The PTO for call center is sucks, their absence system is horrible, just to give you and idea. Before you get sick make sure you advice workforce of it so you do not get penalize for not showing up.

    Advice to Management

    Better communication with lower positions, don't look at the matrix only, remember that the ones who provided the customer service are the same ones who have been mistreated. Remember that you are not recording 100 % of the incoming calls, so many things can happen!!


  2. Helpful (1)

    "Scattered upper management. Some good, others very poor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend

    I worked at Access full-time (More than a year)

    Pros

    - decent salary
    - SOME management very effective, especially in Customer Service
    - great starting vacation package

    Cons

    - flat out awful upper management in some areas, little to no people or leadership skills, uses intimidation and fear, calculated terminations that were clearly planned ahead of time. Definitive proof of not providing reasons for termination, just a generic canned reason given.
    - virtually no emphasis or efforts on career growth, team building, morale

    Advice to Management

    It's a shame that the poor leadership ability of some of upper management had to overshadow the good in this company. Upper management needs a major overhaul in terms of philosophy, outlook, people and leadership skills, and simply fostering a positive work environment.

There are newer employer reviews for Access
There are newer employer reviews for Access

See Most Recent

Work at Access? Share Your Experiences

Access
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or