Activant Solutions (California) - Inconsistent messages and directions from upper management | Glassdoor
There are newer employer reviews for Activant Solutions (California)
There are newer employer reviews for Activant Solutions (California)

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Helpful (1)

"Inconsistent messages and directions from upper management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service
Current Employee - Customer Service
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Activant Solutions (California) full-time (More than 10 years)

Pros

Treats managers well, employees a fantastic customer service team who are extremely dedicated to making the customer satisfied.

Cons

Loves to downsize anytime quarterly targets are missed. Loves to change bonus plan rules on the fly. All customer service teams are overworked and underpaid. Normally I would not use generic blanket statements like that, but in this case, it is certainly true.

Advice to Management

Empower your employees to do what is necessary to meet the customers' needs. The rules seem to change too often, and with the extremely reduced staffing numbers, making the customers happy is almost impossible at times.

Other Employee Reviews for Activant Solutions (California)

  1. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Flexibility, training, management, tools, travel

    Cons

    Salary, recognition, incompetent peers, human resources


  2. Helpful (1)

    "Can the company be any more unfocused?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co-workers are generally great team players. Most are hard working and goal oriented. Company allows flexiblity in schedeles which allows for a good work life balance.

    Cons

    Company is always changing focus. Doesn't have a very good strategic plan for the future. Always chasing the money to pay it's large debt load.

    Advice to Management

    Stop purchasing other companies that bring no value to the company other than increasing the debt. Trim down on the management in the company.

There are newer employer reviews for Activant Solutions (California)
There are newer employer reviews for Activant Solutions (California)

See Most Recent

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