Advanced Call Center Technologies - My experience at ACT | Glassdoor
There are newer employer reviews for Advanced Call Center Technologies
There are newer employer reviews for Advanced Call Center Technologies

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"My experience at ACT"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Harlingen, TX
Current Employee - Customer Service Representative in Harlingen, TX
Recommends
No opinion of CEO

Pros

Its easy to get a job at ACT and once you get a handle of the "not so user-friendly" system, it is really easy.

Cons

The training program needs to have more hands on, before they put you on the floor.

Advice to Management

Implement a simulation training software to better train the CSR

Other Employee Reviews for Advanced Call Center Technologies

  1. Helpful (2)

    "A company without clear direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Johnson City, TN
    Current Employee - Supervisor in Johnson City, TN
    Doesn't Recommend

    Pros

    The location just off of the interstate makes working here an easy commute. The dress is casual, not requiring employees to spend much on attire.

    Cons

    There is not any focus on ethical standards of behavior or conduct. There is a clear disconnect between human resources and the employees and operations management and the employees. Simple policies such as dress codes and acceptable language are not enforced. Many supervisors have had no formal training, and as a result they lack the necessary skills to properly motivate and encourage their direct reports. Compared to others performing similar work, the pay scale is far below where it should be. Attrition is very high.

    Advice to Management

    Develop key values that the employees can focus on. Make certain that all human resources policies are enforced. Work to create a workplace that respects diversity and that is a place where employees want to work for more than just to earn a small paycheck.


  2. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montego Bay (Jamaica)
    Current Employee - Anonymous Employee in Montego Bay (Jamaica)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advanced Call Center Technologies part-time (Less than a year)

    Pros

    helpful individuals , very friendly environment

    Cons

    long training , prefer hands on , instead off being in a classroom taking notes

    Advice to Management

    was a full time agent now seeking part time

There are newer employer reviews for Advanced Call Center Technologies
There are newer employer reviews for Advanced Call Center Technologies

See Most Recent

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