Aetna - Customer Service Rep | Glassdoor
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There are newer employer reviews for Aetna

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"Customer Service Rep"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Aetna full-time

Pros

The interview was easy enough. Typical questions on handling complex questions and issue resolution.

Cons

The application process can take a long time between submitting the application and actual job offer.

Other Employee Reviews for Aetna

  1. "Potential for wide open opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plan Coordination Consult
    Current Employee - Plan Coordination Consult
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    They are good to their work-at-home staff, and there are many opportunities to WAH. My managers have also been 100% supportive of my growth and have maintained true open door policies. Aetna is also committed to encouraging and enabling their employees to live healthier lives with various wellness incentives and reimbursements. There is a really good fringe benefits package overall, even if the health insurance itself leaves something to be desired.

    Cons

    It can be difficult to find other opportunities within the company, especially if one is in a smaller or specialized area such as EAP. Many enterprise-wide systems aren't used in these specialty product divisions, and without that knowledge the chances to expand into other areas is VERY limited. In regards to the health insurance mentioned earlier, we only have a choice between (basically) two high deductible health plans. While I'm grateful for this option as a relatively healthy individual who has no chronic conditions, I resent not even having the choice to pay a higher premium with a lower out-of-pocket cost. Also, more and more "perks" are being taken away, the most recent being the sudden decision to end the policy of offering more PTO to employees with 25+ years of service. It felt like a punishment to the most loyal and enduring employees, and I'm not even one of them!

    Advice to Management

    People are unhappy with the health insurance and mention it in every survey they get a chance to take. Listen to that. Provide more options.


  2. "slave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    flexibility with schedule, decent pay

    Cons

    poor management, no work life balance

There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

See Most Recent

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