Aetna - Aetna consistently provides employees with "tools" to give best in class customer service. | Glassdoor
There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

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Helpful (2)

"Aetna consistently provides employees with "tools" to give best in class customer service."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Case Manager in Richfield, OH
Current Employee - Case Manager in Richfield, OH
Recommends
Positive Outlook

I have been working at Aetna full-time (More than 10 years)

Pros

Excellent ongoing training of changing healthcare laws.
Excellent company benefits, wellness programs for employees
Excellent opportunities for advancement or job changes within the company
Excellent work environment
Excellent ethics

Cons

The work is highly regulated, so there is not much opportunity for being "creative" if that is what you are specifically looking for in a company.

Advice to Management

Employees appreciate gratitude for their hard work for their best in class service.

Other Employee Reviews for Aetna

  1. Helpful (1)

    "I am very burned out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Arlington, TX
    Current Employee - Customer Service Representative in Arlington, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    It is not hard to get day off if available, can call in several days without getting fired as long as your not on a action plan for attendance. Kind of lenient.

    Cons

    It is next to impossible to advance to another position, people have been here for years and still on the phone they select who they want to advance.

    Advice to Management

    Need to listen more to employees and be more helpful.


  2. "They took a chance on me and I appreciated it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive - Middle Market Accounts in Chicago, IL
    Former Employee - Account Executive - Middle Market Accounts in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aetna full-time (More than a year)

    Pros

    - Fairly good benefits
    - Healthy worklife balance, family atmosphere
    - Pay was good, but I was new college hire and I was in sales so it may not be representative

    Cons

    - Insurance plan was worse than what I sold to most clients surprisingly
    - No real growth at that time, though Affordable Care Act may change that

There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

See Most Recent

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