Aetna - why am i still on the phone | Glassdoor
There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

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"why am i still on the phone"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Provider Services Specialist in High Point, NC
Current Employee - Provider Services Specialist in High Point, NC
Approves of CEO

Pros

some of the employees, as with any call center you have the usual drama
they are very community oriented
they give back to all causes
they foster team work and a team environment

Cons

some of the management staff do not seem as though they truly care about their job or employees
some of the management and employees let their position go to their head and they forget that their number 1 concern is the provider/customer/client

Advice to Management

get organized and stop playing favorites , its not Ron its the little people.

Other Employee Reviews for Aetna

  1. "On Display: All Internal and External facets of the Industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Service Associate in Hartford, CT
    Current Employee - Account Service Associate in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    Stable company that offers job security and decent salary. Offers complete benefits package: health, dental, life, vision, 401k, pension, stock plan. The specific job position allows one to see all the different dimensions of health insurance, internally, and externally.

    Cons

    Similar to other insurers, health benefits package is surprisingly poor compared to its own clientele. Pay is also below average compared to similar positions at competing insurers.

    Advice to Management

    Articulating appreciation for employees is great, but actions speak louder than words.


  2. "Decent place to work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Hartford, CT
    Former Employee - Project Manager in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    There are some excellent managers in the organization. The people you will encounter are generally very nice. The work life balance is definitely fair.

    Cons

    I did not see a lot of room for growth in the organization I was in. However, it does not seem that is the case across the board.

    Advice to Management

    Provide more growth opportunities for those employees who are exceeding expectations. Many times it seems as though talented employees get pigeon-holed into a specific project or department.


There are newer employer reviews for Aetna
There are newer employer reviews for Aetna

See Most Recent

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