Affiliated Computer Services - Good placebut not great pay! | Glassdoor
There are newer employer reviews for Affiliated Computer Services
There are newer employer reviews for Affiliated Computer Services

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"Good placebut not great pay!"

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  • Career Opportunities
  • Comp & Benefits
Former Employee - Customer Service Representative in Raleigh, NC
Former Employee - Customer Service Representative in Raleigh, NC

I worked at Affiliated Computer Services full-time (Less than a year)

Pros

Health care div of ACS is said to be better than tech div. I was at healthcare services at ACS raleigh nc and never saw any disturbances except for the fact there was police on a couple of occasions, couldnt find out the reasons though!. Also no bad mouthing against the management was accepted. this kept the place acceptable to work. generous training length. VTOs

Cons

1. pay wasnt great at $9.50/hr one can hardly meet the expenses. rightly said by someone paid by friday broke by monday. also they would only pay you $9for the first three months.
2. Frequent schedule changes. the management changes the schedule per their and work force' will and not on need.
3. Fuzzy management the sups are hand picked by someone incompetent theselves

Advice to Management

get rid of non working incompetent staff and increase profitability

Other Employee Reviews for Affiliated Computer Services

  1. Helpful (1)

    "Great Education Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Cherry Hill, NJ
    Current Employee - Customer Care Representative in Cherry Hill, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Affiliated Computer Services full-time (More than a year)

    Pros

    Great enviroment to gain a wide range of skill sets and everything related to benefits. I have my Masters Degree in HR, but had no HR Related experience. Thanks to the company, I am now skilled in H&W, Medicare/Medicaid, FSA, COBRA, Defined Benefits, etc.

    Cons

    Poor leadership skills from the management.


  2. Helpful (1)

    "ACS - Xerox is an inbound call center."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Lacey, WA
    Former Employee - Customer Care Representative in Lacey, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (Less than a year)

    Pros

    Large company, many employees, with room for growth.
    In-depth paid training.
    Opportunity for overtime, flexible schedules.
    The call center I worked at employed over 1000 employees, there was a lot of room to grow and potential within the company. It was an inbound call center servicing Verizon Wireless customers throughout the United States. Working with 800 agents if there was more time for employee interactions many strong relationship could be forged in the environment. Since the job actually services the entire United States there is opportunity to talk with many different people from many different walks of life, all over the United States, each with their own culture and ideas. I had the opportunity to speak with many different people, which was a very rewarding experience.

    Cons

    Minimal employee interaction after training.
    Tight Micro-Management.
    Pay scale inconsistent; little ability to control.
    Mandatory overtime.
    Stressful
    The job itself is rather thankless and stressful. People do not call Verizon Wireless customer care to chat, many times that have issues that arose from improper service from previous agents. A good 40% of the job was cleaning up after incompetent coworkers, not a very fun task; customers are very upset and they tend to take that out on the agent assisting them. Being an inbound call center, you spend 95% of you work day on a telephone waiting for calls, there is minimal time between calls and there is no opportunity to get to know your fellow coworkers. Management is very inconsistent. When asking for assistance many times management will not have a direct answer, and depending on the manager assisting you, response will be varied and rather unhelpful. There is mandatory overtime roughly 2 weeks out of the month, meaning you are required to work past your scheduled shift to meet overtime goals. An 11 hour day taking phone calls, makes for a very long day.

There are newer employer reviews for Affiliated Computer Services
There are newer employer reviews for Affiliated Computer Services

See Most Recent

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