Affiliated Computer Services - Drones In A Contact Center | Glassdoor
There are newer employer reviews for Affiliated Computer Services
There are newer employer reviews for Affiliated Computer Services

See Most Recent

"Drones In A Contact Center"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Representative in Tigard, OR
Current Employee - Technical Support Representative in Tigard, OR
Recommends
Neutral Outlook
Approves of CEO

I have been working at Affiliated Computer Services full-time (Less than a year)

Pros

ACS provides new-hire and ongoing training. As one of the strongest business units of international giant Xerox, ACS has a huge list of Xerox employee perks and discounts. They promote from within a lot, and with locations all over the country (and worldwide), you can move sideways as well as upward.

Cons

Since most ACS jobs are in contact centers, the company is isolated from the rest of Xerox in terms of promotions and cross-moves. Pay ceiling is really low and even some members of middle management seem to not get paid as much as they should.

Advice to Management

Pay your employees more, or make bonuses easier to achieve.

Other Employee Reviews for Affiliated Computer Services

  1. Helpful (1)

    "Not going hungry...yet."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management Consultant in Dallas, TX
    Current Employee - Senior Management Consultant in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Affiliated Computer Services full-time (More than 10 years)

    Pros

    4 weeks vacation after 10 years service. Good manager. Good people to work with. A team atmosphere. Still working with a "Can do attitude". Training is available. Health benefits.

    Cons

    No raise in 5 years. Constantly dealing with changes that cause clients to lose productivity. No knowledge transition. Poor documentation. Constantly reinventing the wheel. Lack of automation due to old software and obsolete equipment due to Wallstreet expectations. We lose more money than we saved when equipment breaks down.

    Advice to Management

    In order to be here in 10 years the accountants can't run the place with Wallstreet in mind. If you lose the techs that know the ins and outs of the datacenters and clients you will not be able to support the clients. The unseasoned off shore personnel can't compare to the talent that has been chopped from this organization. If the offshore personnel are good they move on to management or another company. Your personnel are valuable - quit treating them like just another number. We are the future of Xerox - look at the quarterly net profit - it is the same as ACS's quarterly profit before the merger less some from the Xerox drag on earnings from equipment sales.


  2. Helpful (1)

    "You gotta be on their "team""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - 7-11 Helpdesk Technician in Dallas, TX
    Former Contractor - 7-11 Helpdesk Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services as a contractor (More than a year)

    Pros

    I could listen to music to drown out the people around me

    Cons

    timed bathroom break, skipped so others could use the restroom, schedule changed to accommodate others, the list truly goes on and on

    Advice to Management

    It's okay to be friendly at work, but it's not the place to attempt to relive high school and become "popular".

There are newer employer reviews for Affiliated Computer Services
There are newer employer reviews for Affiliated Computer Services

See Most Recent

Work at Affiliated Computer Services? Share Your Experiences

Affiliated Computer Services
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or