Aflac - I had a wonderful experience working with the people who worked for Aflac. | Glassdoor
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There are newer employer reviews for Aflac

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"I had a wonderful experience working with the people who worked for Aflac."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Insurance Producer in Washington, DC
Former Employee - Insurance Producer in Washington, DC
Recommends
Positive Outlook
No opinion of CEO

I worked at Aflac full-time (More than a year)

Pros

Aflac employees were helpful and would go out of their way to assist you.

Cons

Some of the. customers were not very professional.

Advice to Management

Continue to supply the training and coaching that you have been providing

Other Employee Reviews for Aflac

  1. Helpful (2)

    "It's a phone job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aflac full-time

    Pros

    The company is closed on the weekends and the latest you'd ever have to work is 7pm. However, every 3 months your schedule is in jeopardy of changing.
    Nice holiday schedule: closed black friday, christmas eve, MLK, good Friday, and of course the normal holidays.
    The work doesn't come home with you.

    Cons

    -Planing on having a baby soon? If your due date is within the first year, you're expected to quit prior to the baby being born, take out cobra, and HOPE they'll hire you back in the next new-hire class, whenever that may be. If you don't quit, they'll fire you for not following the attendance procedure. And yes, this is 100% legal in Nebraska.
    -Training is nothing more than a powerpoint presentation. If you've never worked in a call center, this is not the place to start. There is no training on phone etiquette, call control, tone, or really anything basic about how to take a phone call. Not to mention, the training on the technical material is mediocre at best.
    -If you ask for help, some leads will give you attitude as if you're inconveniencing them. Not to mention there is absolutely no consistency in the information given. Have a sup call? Some refuse to help you.
    -Carer advancement is non existent.


  2. Helpful (2)

    "Good company if you can get out of customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aflac full-time (More than a year)

    Pros

    pay, incentives, bonuses, events, hours

    Cons

    just a number, easily replaceable

    Advice to Management

    allow people to move departments more easily


There are newer employer reviews for Aflac
There are newer employer reviews for Aflac

See Most Recent

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