Afni - Could be Better | Glassdoor
There are newer employer reviews for Afni
There are newer employer reviews for Afni

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"Could be Better"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative in Tucson, AZ
Former Employee - Sales Representative in Tucson, AZ
Recommends
Neutral Outlook
Approves of CEO

I worked at Afni full-time (More than a year)

Pros

Work at home
9.50 an hour
Using a thin client

Cons

This is a sales job. You must upsell on every call and say something to the effect of "While I am reviewing your account I notice that...." You have to sign a contract for 635 dollars worth of equipment. if the equipment is damaged you must pay. You don't have to have a CPU because you will be using a thin client that plugs into your computer and you are good to go. Training was miserable and 6 weeks long and done at a brick and mortar site After which you switch over to home. You will be taking calls for Verizon's WireLINE service. This is NOT wireless but Verizon's cable phone and internet. You will have to use several different systems and have different passwords that you have to write down. You will also need a webcam so they can peek on you to see if you are actually working or the person you say you are but they provide the webcam.

Advice to Management

Before you train a class, have your act together. No one wants to be sitting there bored looking at each other while the trainers have no idea what they are doing.

Other Employee Reviews for Afni

  1. "work at home customer service"

    Star Star Star Star Star
    Current Employee - Work At Home Customer Service in Tucson, AZ
    Current Employee - Work At Home Customer Service in Tucson, AZ

    I have been working at Afni full-time (Less than a year)

    Pros

    100% legit. They provide the equipment. You don't need home phone service, just internet and electricity. Flexible scheduling and the people are nice.

    Cons

    low pay, especially for the puppet show they want you to put on when speaking to customers. You can't just answer the customer's questions effeciently, they also want you to be their best friend while keeping handle time down. Thanksgiving was not a paid holiday


  2. Helpful (1)

    "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Evans, CO
    Former Employee - Customer Service Representative in Evans, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    Training was detailed and really focused on the services supported. They are good people. They're extremely flexible on schedules. Pay is good for customer service. Customers call in so making sales are a breeze. The phone systems are simple and effective.

    Cons

    Calls need to be kept under 8 minutes but on average it takes 14 minutes to an hour just to resolve the customers' needs. There was little (if any) IT department, so it was difficult to register for benefits.

    Advice to Management

    Quality is better than quantity. Start billing the client based on the minutes on the phone rather than the amount of calls taken. This should help decrease the customer callbacks, transfers, and escalations to management. Also get another client.

There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

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