Afni - Great Company | Glassdoor
There are newer employer reviews for Afni
There are newer employer reviews for Afni

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Helpful (1)

"Great Company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative
Recommends
No opinion of CEO

I worked at Afni full-time

Pros

Excellent training structure, felt very well prepared after training, excellent company to learn customer service skills. Trainers very nice and patient.

Cons

schedule not very flexible for family life, no supervisor to take irrate customer calls, coahes don't seem to very well trained.

Advice to Management

make schedule more flexible, train floor coaches to assist their team

Other Employee Reviews for Afni

  1. Helpful (2)

    "Despicable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Afni full-time

    Pros

    It is a job, and as a job, it has a paycheck.
    There is nothing else.

    Cons

    If you want a job where you are certain that nothing you do matters to anything, Afni is the place for you.
    If you want a job where information required to do your job effectively is actively withheld, Afni is the place for you.
    I you want a job where there is no modicum of professional behavior, management and "underlings" alike, Afni is the place for you.
    If you want a job where you receive no input on your work--even if it would help you or the company for which you work--Afni is the place for you.
    If you want a job where employee performance is ignored until it creates a problem for management, at which point management tries to retroactively correct their mistakes by overcompensating, Afni is the place for you.
    If you want a job where you are not so much as told who your direct supervisor is, much less if the person who is your direct supervisor changes, Afni is the place for you.
    If you want a job where employee morale is ignored in favor of employee replaceability, Afni is the place for you.

    Advice to Management

    Learn the meaning of the word 'precedence'. Providing feedback to employees will help them improve. Let employees know to whom they report. Behave like adults.


  2. Helpful (1)

    "Absolutely horrible!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    PTO (which you have to fight tooth to nail to get), Sick Time, You can work from home, training is good for the first portion of your job.

    Cons

    The list of cons are not even the half of it. First of all, I thought it would be great to be able to work from home, because I have worked from home in the past. I assumed it would provide the flexibility that I required to be able to complete school and tend to other family obligations. The pay is fairly low, $9.50 per hour. The first couple of months you are on the floor there are bonus opportunities. However, after that you have to jump through hoops in order to make an additional penny an hour. The supervisors are not empathetic to their employees. Employees are treated like they are not a valuable part of the team. You are replaceable, and they will replace you without a second thought. Even if you are striving to do your best at the job, you will always be told you are not doing good enough. Getting a supervisor to talk on the phone to a customer is comparable to pulling teeth. This place will really eat at your soul, as was mentioned by another reviewer. You are treated like you are nobody. You could have a bachelors or masters degree and you will still be degraded as if you are stupid or dumb. There is no chance for an advancement, unless you can brown nose your way to the top. Be prepared to hear that you are dumb, stupid, and that whatever you doing is not good enough for what you should be doing if you plan on working at Afni, be it in the center or in a work at home position.

    Advice to Management

    Start analyzing the relationships that supervisors have with their representatives. Representatives should be treated as valuable assets to the company, since they are the ones that already put themselves on the front line to deal with customers and customers issues. Allow representatives to use an open door policy, which is rarely allowable to be used.

There are newer employer reviews for Afni
There are newer employer reviews for Afni

See Most Recent

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