Agora Financial - Why start in customer service? | Glassdoor
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Discover more reviews from Agora Financial.

"Why start in customer service?"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Director of Customer Service in Baltimore, MD
Current Employee - Director of Customer Service in Baltimore, MD
Recommends
Positive Outlook

I have been working at Agora Financial full-time (More than 8 years)

Pros

We are a work hard, play hard work environment. Our best employees are customer-centric, self-starters and problem solvers. Customer service is the perfect place to receive the education that new employees need to establish the foundation of a successful career.

Cons

I can't think of any cons.

Other Employee Reviews for Agora Financial

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Director in Baltimore, MD
    Current Employee - Managing Director in Baltimore, MD
    Recommends
    Positive Outlook

    I have been working at Agora Financial full-time (More than 8 years)

    Pros

    Agora Financial provides a unique environment where hard work, creativity, and innovation are the norm. The entrepreneurial atmosphere and ability to create your own path make for a refreshing corporate culture. There's a reason Agora Inc is always rated by the Sun as one of the Best Place to Work in Baltimore. Great people + great culture = Agora.

    Cons

    The culture at Agora Financial is fast paced and innovative ideas are the norm. If you require excessive hand holding or if you aren’t open to challenging yourself, this might not be the place for you.

    Advice to Management

    Don't change a thing.


  2. Helpful (3)

    "Very Relaxed Work Environment... Perhaps Too Relaxed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Baltimore, MD
    Former Employee - Product Manager in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook

    I worked at Agora Financial full-time (More than 5 years)

    Pros

    Very relaxed work environment. Employees (including managers) often show up to work wearing T-shirts, short shorts, and flip-flops during the summer. The res of the year still provides a casual atmosphere for wardrobe.

    Cons

    Perhaps the environment is too relaxed. People are often seen drinking alcoholic beverages during their workdays (especially on Fridays). Some people would spend their entire workdays surfing the internet looking at porn and often got away with it (some managers even knew about it and turned a blind eye to it). Environment/office politics often work like a college frat house and, like a frat house, everyone had a nickname whether they wanted one or not.

    Advice to Management

    Communicate your goals to employees more often than their annual reviews. Be specific about what you want from each employee. Listen to employee suggestions. And do more to support those employees who actually work hard; otherwise, they're going to burn out and become resentful of those who waste their days away looking at porn and get away with doing so.

Discover more reviews from Agora Financial.
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