Air France - Decadent | Glassdoor
  1. "Decadent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Air France full-time

    Pros

    Multicultural environment. Some interesting people. Standby tickets are good if the plane is empty.

    Cons

    Paying for standby tickets and difficulty to use it as planes are often full. Working for many airlines at the same time with different procedures and incompatible systems. Ineffective training and lack of competent support. Supervisors often don’t know how to help Customer suport agents. Information searching tools often gives conflicting information. Phone line issues with “static shock” causing long term... hearing problems. Toilet time is measured and part of you performance, not healthy. Issues with payslip and extra time worked; you end up giving up as you need to check it constantly. Criticism and gossip behind your back and Management backing up bullies. Complaints are not followed properly and it may turn against you. Lack of trust in all levels. Mishandling of personal data. Unsafe place to work .

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    Advice to Management

    Make procedures simpler. Take effective action to improve training and support agent’s needs. Appreciate and motivate your frontline department. They are the face of your business. Improve your recruitment process and employ more staff to alleviate pressure. Make this company great again.

    Air France2017-10-25
  1. Helpful (1)

    "My job was 1996-1997 when the call center was in NYC - Job was amazing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Telephone Sales Agent in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Air France full-time for more than a year

    Pros

    Great training. Easy ability to swap shifts Encouraging Managers Awesome Colleagues

    Cons

    Really none that I can think of. Loved the job.

    Advice to Management

    Miss you!

    Air France2019-02-18
  2. "intern"

    StarStarStarStarStar
    Former Intern - Anonymous Intern 

    I worked at Air France

    Pros

    high benefit and good working environment

    Cons

    slow moving and difficult to make a change

    Air France2019-08-29

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