Employee Review

  1. 5.0
    Current Employee, less than 1 year

    I am using everything I have ever learned to make a difference

    Jan 10, 2017 - Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    (1) I have a chance to use all of my skills to make a difference for my team, and the customers. (2) Startup world is fast paced, different each day. (3) Truly international company, helps me learn about the world and understand different culture

    Cons

    (1) Chaotic because it's a startup and globally distributed. (2) Phone calls with different countries take some time to get used to.

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    2 people found this review helpful

    AirHelp Response

    HR Specialist

    Thank you for having taken your time to provide us with your valuable feedback. Every opinion is important to us. It helps to understand which components are most important to you. We will analyze all the information to improve our processes. HR Team

  1. 4.0
    Current Employee, more than 1 year

    Interesting place for entry level jobs

    Jan 9, 2018 - Legal Assistant in Poland, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work - life balance Salary OK Possibility to get more responsibilities early on

    Cons

    High employee rotation and frequent changes in management decisions

    3 people found this review helpful
  2. 1.0
    Former Employee

    If you enjoy your sanity then avoid working here

    Oct 13, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people and co-workers to collaborate with. Working in travel industry is fun and exciting. Some opportunities to try new things and learn new skills.

    Cons

    There are so many it's hard to figure out where to even start. While Airhelp has some great and talented people working there, there are also a lot of bad apples in positions of power who are toxic which filters down to everyone else and creates a long-term volatile work environment. There is no structure and it is pure chaos a lot of the time with no management, mentoring and direction. There is no long term vision for the company other than to drive short term claim growth which makes it hard to see a future or understand how you make an impact. They also have no interest in treating employees with dignity and respect and developing them for future professional growth. There is little room for upward movement even if you perform above expectations in your role. To get anything substantial done requires so much red tape and bureaucracy that most projects take months of wasteful extra work or completely fall apart in the end. Overall people are underpaid, undervalued and underappreciated and that is why people will continue to frequently come and go, which leaves everyone else leftover with a sense of uneasiness and instability purporting a never-ending cycle of insecurity and overall job dissatisfaction. On top of all of that, the company has an inherent gender discrimination problem where women are overlooked for promotions which are given to men less qualified. Even the few women that are in positions of power always play second fiddle to men in similar roles and their opinions matter less to top management simply because they are women not because they are less experienced or don't have valid arguments. The type of sexism I encountered in my own role was not as severe as what higher up managers had to face, yet even I was shocked at how often my voice and opinions were disregarded over male colleagues who were less experienced or less prepared in meetings.

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    29 people found this review helpful

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