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Alaska Airlines

Engaged Employer

Alaska Airlines

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Employee Review

  1. 4.0
    Former Employee, more than 3 years

    Customer Care negatives

    Dec 14, 2021 - Customer Care Representative in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company has a proven, strong commitment to safety and empowering employees to use the service framework to offer compensation to passengers who have had a negative interaction with Alaska and to foster loyal repeat customers. Supportive management that was inclusive even though the position was remote.

    Cons

    The Customer Care Department needs to re-evaluate how they determine schedules. Currently, you must bid quarterly on a schedule (that they have a list of) and it is awarded purely on seniority with no weight given to performance. Additionally, vacation time was bid in December for the entirety of the following year at 5 days at a time, also based on seniority. There was no way to bid les Pay was competitive when I was first hired but then they moved to a new pay scaling system. This meant that according to the scale, my excellent performance wouldn't garner a pay raise, only my tenure. Due to the pay rate negotiated, I wouldn't be eligible for a very small raise for another 5 years.

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    2 people found this review helpful
  1. 5.0
    Current Intern

    Great place to find mentorship

    Nov 30, 2022 - Software Engineering Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, interesting work. Everyone on my team really cares about fostering my growth and helping me learn.

    Cons

    Not the best compensation for SWEs

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  2. 5.0
    Former Employee

    Great company

    Nov 29, 2022 - Auditor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for

    Cons

    None that I know of

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    Alaska Airlines Response

    💙 -Ellen

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Alaska Airlines Careers

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We were founded in Alaska back in 1932 and have been headquartered in Seattle for nearly seven decades with hubs in Seattle, Portland,...More

  • Nurture our Talent
  • Travel Perks and Benefits
  • Strengthen Our Communities
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Alaska Airlines Photos

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Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Leadership Summit
Alaska Airlines photo of: Live Aloha Festival
Alaska Airlines photo of: Live Aloha Festival
Alaska Airlines photo of: Dance Exercise Class in the Hanger
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