Alberta Motor Association - "Experience AMA" ... better to look elsewhere. | Glassdoor
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There are newer employer reviews for Alberta Motor Association

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Helpful (11)

""Experience AMA" ... better to look elsewhere."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - This IS My Experience of One Department In the Association in Edmonton, AB (Canada)
Former Employee - This IS My Experience of One Department In the Association in Edmonton, AB (Canada)
Doesn't Recommend

Pros

It looks good from the outside.
It has lots of ads on TV to give the impression it is a happy, forward-thinking company that cares about its members and provides benefits to members that they would be happy to receive in exchange for their annual fees.
It had a stellar reputation for customer service and value for the money for decades - and many still believe it is a company worthy of trust and respect based on that history. (Romantic notions always suffer when they meet with reality.)

Cons

Incompetent management: inconsistent communication of procedures then public criticism or attack of employees who are targeted as scapegoats despite - or because of - their competence, resulting in bullying being accepted as "competent management dealing with incompetent employees" and the creation of a poisonous corporate culture. Subsequent demoralization results in high turnover of staff and management perceived as beleagured.

Questionable HR practices: false information presented in interviews (we value "integrity, respect, open and honest communication, excellence, innovation, collaboration ..."??? - do not be surprised when you receive a hostile response by management and personal attack if you dare speak openly or take initiative - unless you are part of their clique, in which case you will be openly praised, raised and promoted; we support families??? - be prepared for the backlash, which will be held against you in your performance review, when your daycare calls to tell you your child is sick and you have to pick them up during work hours.

Inconsistent IT configurations for employees because management withholds information from them that would enable them to create a fair playing field for all employees in the department: some employees have different "official" track records than others - which management denies - because of this, which is used nevertheless to justify criticisms (presented in front of other employees), poor performance reviews and even disciplinary actions.

Questionable business practices: training provided to new employees by "favorites" regardless of competence, resulting in the continuance of inconsistent and erroneous information being provided to members; promising to deliver emergency roadside assistance to members then not providing it for any reason a supervisor may choose to come up with at the time, as well as during "Code Red" times, when many services are simply suspended and not available to members when requested; raising membership fees every year without providing notice to members; denying access to members of annual report or board meetings; no guarantee of members communicating grievances to receive resolution - or even a phone call - from management, despite promises that their grievance will be passed on.

Advice to Management

None. The Board and top level executives don't hear truthful and complete information because self-preservation is the mandate of management, dedicated to looking good at all costs, sacrificing whatever integrity they may have had along the way, trying harder and harder to keep up the appearance of competence and professionalism - at the expense of employee morale and customer service - official employee and member surveys notwithstanding.

Other Employee Reviews for Alberta Motor Association

  1. Helpful (2)

    "Uninspiring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Edmonton, AB (Canada)
    Current Employee - Quality Assurance Analyst in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alberta Motor Association full-time (More than 3 years)

    Pros

    Work environment is decent. Low stress workload. There are opportunities for growth.

    Cons

    IT leadership is weak at the moment. No clear idea of how to run an IT shop. Stuck on servicing an aging population which slows down innovation. Not very inspiring work. No pay for performance model. No real perks worth mentioning. Recent controversies have me questioning the integrity of senior leadership.

    Advice to Management

    If you insist on having an in house development shop you need to hire experienced leaders in the field. I don't feel this organization is mature when it comes to technology.


  2. "Just Fine"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Treats you Like Family and Friends

    Cons

    Difficult to advance on a career path


There are newer employer reviews for Alberta Motor Association
There are newer employer reviews for Alberta Motor Association

See Most Recent

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