Alberta Motor Association - "Experience AMA" ... better to look elsewhere. | Glassdoor
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Helpful (12)

""Experience AMA" ... better to look elsewhere."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - This IS My Experience of One Department In the Association in Edmonton, AB (Canada)
Former Employee - This IS My Experience of One Department In the Association in Edmonton, AB (Canada)
Doesn't Recommend

Pros

It looks good from the outside.
It has lots of ads on TV to give the impression it is a happy, forward-thinking company that cares about its members and provides benefits to members that they would be happy to receive in exchange for their annual fees.
It had a stellar reputation for customer service and value for the money for decades - and many still believe it is a company worthy of trust and respect based on that history. (Romantic notions always suffer when they meet with reality.)

Cons

Incompetent management: inconsistent communication of procedures then public criticism or attack of employees who are targeted as scapegoats despite - or because of - their competence, resulting in bullying being accepted as "competent management dealing with incompetent employees" and the creation of a poisonous corporate culture. Subsequent demoralization results in high turnover of staff and management perceived as beleagured.

Questionable HR practices: false information presented in interviews (we value "integrity, respect, open and honest communication, excellence, innovation, collaboration ..."??? - do not be surprised when you receive a hostile response by management and personal attack if you dare speak openly or take initiative - unless you are part of their clique, in which case you will be openly praised, raised and promoted; we support families??? - be prepared for the backlash, which will be held against you in your performance review, when your daycare calls to tell you your child is sick and you have to pick them up during work hours.

Inconsistent IT configurations for employees because management withholds information from them that would enable them to create a fair playing field for all employees in the department: some employees have different "official" track records than others - which management denies - because of this, which is used nevertheless to justify criticisms (presented in front of other employees), poor performance reviews and even disciplinary actions.

Questionable business practices: training provided to new employees by "favorites" regardless of competence, resulting in the continuance of inconsistent and erroneous information being provided to members; promising to deliver emergency roadside assistance to members then not providing it for any reason a supervisor may choose to come up with at the time, as well as during "Code Red" times, when many services are simply suspended and not available to members when requested; raising membership fees every year without providing notice to members; denying access to members of annual report or board meetings; no guarantee of members communicating grievances to receive resolution - or even a phone call - from management, despite promises that their grievance will be passed on.

Advice to Management

None. The Board and top level executives don't hear truthful and complete information because self-preservation is the mandate of management, dedicated to looking good at all costs, sacrificing whatever integrity they may have had along the way, trying harder and harder to keep up the appearance of competence and professionalism - at the expense of employee morale and customer service - official employee and member surveys notwithstanding.

Other Employee Reviews for Alberta Motor Association

  1. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alberta Motor Association full-time

    Pros

    Benefits are great
    Compensation is good

    Cons

    Seem to always be short in staff


  2. "Terrible practices and toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alberta Motor Association full-time

    Pros

    Flex credits. 3 weeks vacation

    Cons

    Terrible wages
    Toxic atmosphere
    Way to many supervisors (1 for every 3 employees)
    Favoritism runs rampant in all departments
    Promise of wage increases and not following through
    Most of the staff on the first floor are gossipers and have no idea to act in a professional atmosphere
    Offer overtime and and when worked they don't pay out but offer time accrual which is impossible to take if you're not a favorite.

    Advice to Management

    Communication is key. Listen to your employees.

There are newer employer reviews for Alberta Motor Association
There are newer employer reviews for Alberta Motor Association

See Most Recent

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