Alliance Data - Energetic,enthusiastic, and positive attitudes are promoted. | Glassdoor
There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

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Helpful (3)

"Energetic,enthusiastic, and positive attitudes are promoted."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Lenexa, KS
Current Employee - Customer Service Representative in Lenexa, KS
Recommends
Positive Outlook
No opinion of CEO

I have been working at Alliance Data full-time (Less than a year)

Pros

Great enthusiastic attitudes are highly encouraged and promoted. Monthly bonus payouts based on performance. Incentives given to all associates at times. Open to suggestions and actually implemented.

Cons

The company seems to be growing at such a fast rate that they policies and procedures are not fully addressed. This issue is causing quite a bit of inconsistency meanwhile information is not clear and/or missing for assisting customers. They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business.

Advice to Management

Deliver more consistency with policies and procedures, especially corrective actions. It seems like most people are not sure what they can be fired over and what should be a coaching. Most of it should be a coaching and/or disciplinary action before termination. Of course people of the floor is not aware of what goes behind the closed doors, but creating an atmosphere of confusion is not productive.

Other Employee Reviews for Alliance Data

  1. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 5 years)

    Pros

    Location is In Columbus Ohio.

    Cons

    Offers advancement and works with employees

    Advice to Management

    To continue futher with improvement for employees.


  2. "Exciting, educational, community helping experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    The money is good, room for advancement is good, community involvement is high.

    Cons

    Must have a lot of patience, and enjoy repetativness

    Advice to Management

    have more sales options, make training classes longer, recognition of productivity more often

There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

See Most Recent

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