Alliance Data - customer service oriented | Glassdoor
There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

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"customer service oriented"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Collections in Westminster, CO
Former Employee - Collections in Westminster, CO
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Alliance Data full-time (More than 3 years)

Pros

People oriented co-workers are very friendly fast pace need to keep up with all new information that comes out .

Cons

Every year change of procedures to bonus structure and call quality need to have training class for new procedures and changes.

Advice to Management

need to find supervisors who will stay. Pay them or train them, so they will stay.

Other Employee Reviews for Alliance Data

  1. Helpful (3)

    "Generally very good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    The company is growing and financially secure. The work environment is pleasant and the company invests in educating associates on corporate values and strategy.

    Cons

    The pace of growth has led to promotions that are not necessarily merit based. Some leaders were not effective and decision making was sometimes emotional rather than rational. There was very limited career opportunity outside the Columbus metro area.


  2. "Best company I've worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Services Officer in Westerville, OH
    Current Employee - Safety Services Officer in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Upper management seems to understand their roles in the company very well and are able to accomplish tasks very well together.

    Cons

    The turnover rate is rather high for all of the associates on the phone.
    We tend to be short staffed at times which cause over time to happen which can be nice and annoying at the same time.


There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

See Most Recent

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