Allstate - The environment is very accepting and progressive, however the company methodologies are far behind. | Glassdoor
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"The environment is very accepting and progressive, however the company methodologies are far behind."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Intern - Architecture Intern in Northbrook, IL
Current Intern - Architecture Intern in Northbrook, IL
Recommends
Positive Outlook
Disapproves of CEO

I have been working at Allstate as an intern (More than a year)

Pros

Managers typically get themselves involved with their employees, but not in an overbearing way - there is an incredible amount of room for personal growth as well as influencing the company at large. If you know what you're doing and really get involved with horizontal elements of the business you will be successful. The company has a great environment prior to getting into upper management: helpful teams, plenty of resources, and encouraging environment. I can speak for architecture/development mostly: Allstate is not a bad place to work, there are opportunities to grow and expand your knowledge in many areas you wouldn't have access to at other companies.

Cons

There is often a lack of training for business methods and development styles at Allstate - this is partially because there isn't actually a whole lot of enforced structure behind how things get done. The salary is not competitive to begin with, but if you offer assets to the company and show your worth you will not have any trouble being compensated. My last statement in the "Pros" section was about opportunity to learn: In technology, Allstate is making a shift to do things with more modern methods and implementing them the way they should have been many years ago - so while there is opportunity, there is a reason for it.

Advice to Management

Take some time to really discuss how Allstate (even if it just the group you oversee) wants to run the show, and try to cover some of the relevant points of contact a new employee might need - although these things aren't impossible to discover, it saves time if that information can be a foundation from the beginning.

Other Employee Reviews for Allstate

  1. Helpful (2)

    "Took a chance and blew it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - COACHING PARTNER in Charlotte, NC
    Former Employee - COACHING PARTNER in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allstate full-time (More than 3 years)

    Pros

    Time off is generous but I was hearing before leaving that they're looking to tweak this. Fun co workers, casual environment and knowledge from working in insurance is beneficial especially in Charlotte.

    Cons

    Where do I start? You'd think a large company like Allstate would have enough "good hands" to help their customers at the call centers.. Not so! Charlotte is pretty much the defacto call center that handles the majority of call flow throughout the country.. Let me repeat that. THE. ENTIRE. COUNTRY. There are two other call centers but they are more so auxiliaries with different roles.. Texas handles outbound and Idaho.. Well, the verdict is still out on what management wants to do with them considering they're looking at changing a lot of roles there.

    Charlotte is bleeding employees, it's sad. Recent reorganization and focus in operations to satisfy disgruntled agents is backfiring big time and now employees are being tasked to cover up mismanagement by higher ups and are becoming fatigued. Customer reps are absorbing more duties that were outside their roles. Combine this with Tom Wilson's love of premium increases to enrage customers and you got a recipe for a interesting, if not, wicked interaction between irritated reps and broke customers. Due to the long layover time to train people there's been difficulty in maintaining adequate levels for call handling. Going to work on Saturdays is like walking the Green Mile right into Hades.

    Advice to Management

    You guys know you screwed up.. Everyone is scrambling to find a quick fix but there isn't one and one, or many, of you will be tossed out to save some VP's cushy job.


  2. "Management is profit focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Allstate full-time (More than 10 years)

    Pros

    Big budgets, little accountablility. Able to do some interesting experiemnetal work at the cutting edge

    Cons

    Lack of new products, politics nasty. Big initiatives every year that suck up resources and go nowhere. Current CMO is a joke -- he would be a Senior Manager at any other place.

    Advice to Management

    Look for growth not profits. Make the tough decisions to improve the customer experience. Actually launch real new products rather than play around with them, and weaken them so much they're meaningless

There are newer employer reviews for Allstate
There are newer employer reviews for Allstate

See Most Recent

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