Alorica - It was an okay company. | Glassdoor
There are newer employer reviews for Alorica
There are newer employer reviews for Alorica

See Most Recent

Helpful (1)

"It was an okay company."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Miami, FL
Former Employee - Customer Service Representative in Miami, FL
Negative Outlook
No opinion of CEO

I worked at Alorica full-time (Less than a year)

Pros

There are incentives here and there but nothing to get excited over.

Cons

The management team have no knowledge of the product itself. According to them they only focus on scheduling you for work , making sure your clocked in and out correctly, and making sure their team of their customer service agents numbers are high in terms of survey scores and issue resolutions percentage. It's also been known as a recycling center and are quick to fire people at times.

Advice to Management

Stop recycling your workers who are trying very hard to meet your so called accommodations each and everyday. If it's a problem, train your employees better and give them more time.

Other Employee Reviews for Alorica

  1. "Inbound sales agent for DirecTv"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Miami, FL
    Current Employee - Inbound Sales Representative in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Alorica full-time (More than 3 years)

    Pros

    I am grateful that I have a job

    Cons

    Way too little pay for back breaking work day after day

    Advice to Management

    None


  2. Helpful (1)

    "With basic keyboarding and good customer skill - easily employed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Kennesaw, GA
    Current Employee - Call Center in Kennesaw, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    $1.25 over min. wage. Work inside. Easy work. Good for extra income or temporary work.

    Cons

    $9.00 an hour does NOT change. Kennesaw, GA location has decent management. Very strict (as to be expected in a call center environment) with regards to breaks and lunches. Don't be late!

    Remember, jobs are temporary in nature, although if your a reasonable employee there is opportunity for permanent placement.

    Advice to Management

    Supervisors need more interpersonal skills/training.

There are newer employer reviews for Alorica
There are newer employer reviews for Alorica

See Most Recent

Work at Alorica? Share Your Experiences

Alorica
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or