Employee Review

  1. 3.0
    Current Employee

    Starting Place NEEDS Work

    May 15, 2021 - Customer Service Supervisor in Greensboro, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good starting place, For people with little to no experience. Depending on where the company is in growth the opportunity for advancement may be a liite easier than most reputable companies. I gave 3 stars because of the vendor we are assigned too , I really like that company...but this particular Alorica deserves only 2 stars in my opinion.

    Cons

    Pay is not great at all. A lot of company politics, favoritism and lack of integrity with many of the people they are now hiring & 75% of upper management & leadership also lack integrity. This range from superviors and operations managers committing deplorable acts and covering it up for each other. Nepotism runs rampant communication is lacking, clear direction and no willingness to receive feedback or to actively seek ideas or solutions from others. Moral is not very good, no recognition, applause or celebration is given to the ones that do their best and better. This includes many in upper management being denied this also. Constant system issues and turn over rate is awful. Very low pay for entry level employees and rarely any raises. Bonuses and sales commission are usually not paid out on time or not correct in the amounts. No accountability and insufficient training for new employees and there was zero training for supervisors when I was promoted. Now out of desperation people are being promoted that don't even qualify. Leaders (managers & supervisors) (can not speak freely.) This could be a great company but it's going to take people being held accountable and for fresh mindsets, people of integrity and revamp of the training program & a development plan for every area of the company.

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    Alorica Response

    Social Media Manager

    Thank you for taking the time to write about your experience. We appreciate your honest feedback.

  1. 5.0
    Former Employee, less than 1 year

    Over good place to be employed if your looking for work from home . Poor communication for information

    May 4, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is great and sustainabile

    Cons

    Training is very fast paced and unorganized

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  2. 4.0
    Current Employee

    Good Job with decent pay

    May 23, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, no heavy lifting

    Cons

    Poor communication but that's all

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