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Alorica

Engaged Employer

Alorica

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Employee Review

  1. 5.0
    Current Contractor, more than 1 year

    Trusted referee

    Apr 30, 2022 - Trusted Referee in Saraland, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pto and laid back vibe

    Cons

    I don't have any it was a nice place to work

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  1. 5.0
    Former Employee

    Fast learner, hard worker

    Jun 21, 2022 - Remote Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love my job, always set goals and accomplish them never receive a bad report

    Cons

    Get the job done to fast

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  2. 1.0
    Former Employee, more than 1 year

    Do Not Work Here

    Jun 20, 2022 - Customer Service Representative (Work From Home) in Charleston, WV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    CoWorkers and pay. That's it

    Cons

    Company only cares about metrics, not their employees - up to and including during events of illness requiring surgery. Company consistently lied about or downplayed the roles of the most recent contract we had (verizon) Constant switching of contracts. was switched 3 times within the last year Training quality varies but is generally poor. Last contract was especially poor. trainers were just reading documentation and marking out bullet points. did not actually train employees, or give employees any hands on training prior to calls, and expected employees to do phone calls earlier than scheduled. Felt like I was being constantly talked down to and undervalued. during first contract, abay group was referred to as expendable, which was the general tone set by the rest of management and upper management through their lack of empathy from the onset all the way to the day I quit.

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Alorica photo of: Alorica corporate HQ
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Alorica photo of: Our people
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Alorica photo of: Our people
Alorica photo of: Our people
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