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Alorica

Engaged Employer

Alorica

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Employee Review

  1. 4.0
    Current Employee

    Good Job with decent pay

    May 23, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, no heavy lifting

    Cons

    Poor communication but that's all

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  1. 5.0
    Current Employee

    Awesome

    Apr 10, 2022 - Cudtomer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company lots of ot depending on which contract your on. Cool sups

    Cons

    No complaints for this company yet

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  2. 1.0
    Former Employee, more than 1 year

    Do Not Work Here

    Jun 20, 2022 - Customer Service Representative (Work From Home) in Charleston, WV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    CoWorkers and pay. That's it

    Cons

    Company only cares about metrics, not their employees - up to and including during events of illness requiring surgery. Company consistently lied about or downplayed the roles of the most recent contract we had (verizon) Constant switching of contracts. was switched 3 times within the last year Training quality varies but is generally poor. Last contract was especially poor. trainers were just reading documentation and marking out bullet points. did not actually train employees, or give employees any hands on training prior to calls, and expected employees to do phone calls earlier than scheduled. Felt like I was being constantly talked down to and undervalued. during first contract, abay group was referred to as expendable, which was the general tone set by the rest of management and upper management through their lack of empathy from the onset all the way to the day I quit.

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Alorica photo of: Alorica corporate HQ
Alorica photo of: Alorica corporate HQ
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Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
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