Amazon - Violated its own written policy in a way that harmed me. | Glassdoor
  1. Helpful (2)

    "Violated its own written policy in a way that harmed me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Easley, SC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    Work from home. Lots of voluntary time off, usually, depending on what department you're in.

    Cons

    Won't follow its own written policies in terms of what you can be disciplined for. Droning work that goes on and on. Sometimes there is nothing you can do for your customer and they still make you send them a post-call survey.

    Advice to Management

    When there is a written policy in your own employee handbook that supports associates' position, and is in direct conflict with your decision to discipline multiple associates, you should either reverse this decision, or at least remove that written policy from your handbook. But no one at Amazon cares if you get thrown under the bus, because a combination of them never having to meet face-to-face with you and them having...

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    Amazon2017-11-20
  1. "moved around and learnt valuable information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A 

    I worked at Amazon part-time for less than a year

    Pros

    good benefits for almost everyone

    Cons

    I didn't notice any one. My time there was good

    Amazon2019-08-19
  2. Helpful (1934)

    "You Get What You Put In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time

    Pros

    Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

    Cons

    You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

    Advice to Management

    More on-boarding training before new employees are thrown in the fire. The first couple of weeks can be very confusing on where to find the information you need that pertains to your job.

    Amazon2016-01-11

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