Amazon - Working as a CSE, feeling like a CSI! | Glassdoor
  1. "Working as a CSE, feeling like a CSI!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cloud Support Engineer in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than 2 years

    Pros

    AWS is an "Infrastructure as a service" company, so working as a support engineer is a compelling and challenging activity. We have to understand the customer's scenario and, based on few inputs, be able to recreate the whole scene and troubleshoot customer's issues. Just like a CSI would do! But this ain't a 9 to 5, 5 days a week troubleshooting activity. Once you achieve the defined metrics you are free to get involved...

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    Cons

    You will find people unhappy with their positions and activities, saying that "it's just a call center". Like everywhere in the I.T. world , if you don't work smartly and don't do the extra mile it will be as bad as any other job, if not worse. There is no hand-holding, your team leaders or managers will not take care of your career happiness, so it's up to you only.

    Amazon2019-03-28
  1. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ICQA in Lebanon, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for more than 2 years

    Pros

    The pay was great and very active with their employees

    Cons

    The length hours and lots of walking

    Advice to Management

    N/a

    Amazon2019-05-19
  2. Helpful (1838)

    "You Get What You Put In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time

    Pros

    Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

    Cons

    You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

    Advice to Management

    More on-boarding training before new employees are thrown in the fire. The first couple of weeks can be very confusing on where to find the information you need that pertains to your job.

    Amazon2016-01-11

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