Amazon - Hit or Miss | Glassdoor
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There are newer employer reviews for Amazon

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Helpful (2)

"Hit or Miss"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSA III in Seattle, WA
Current Employee - CSA III in Seattle, WA
Recommends
Positive Outlook
No opinion of CEO

I have been working at Amazon full-time (More than a year)

Pros

Amazon has great core values and strives to constantly innovate. They aren't satisfied with the status quo. They make moves that others won't and they continue to get better. I *like* the company and want to stay here but due to the con's, it's challenging to do so without having lobotomy.

Cons

Working in customer support is really challenging. What makes Amazon great as a customer is what makes working as a CSA painful. Amazon has created horrible entitled customers and gives in them constantly. There is no room to move in the VCC division (work at home). If a position opens up, 3/4 of your CS team are applying for it along with the dozens of other CS teams not to mention other Amazon employees and outside. They don't pay well (though benefits are good). A lot of what they espouse for their values don't seem to apply in the VCC team. It's almost a separate company.

Advice to Management

Pay attention to this VCC team. The people YOU are choosing, are killing it. You may hideously bad decisions for leadership, knock down the good people, and coddle the drones who do nothing but give out concessions to keep their metrics good. Practice what you preach. If you really do believe the tenets, let it come to play in advancement and promotion---not just show up on paper.

Other Employee Reviews for Amazon

  1. Helpful (2)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer II in Seattle, WA
    Current Employee - Software Development Engineer II in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Not a lot of politics. A good environment for solving problems and building cool things. Great internal tools, both for deploying and building services and for data storage, etc.

    Cons

    For a tech company, there is a large business side. This means you spend more time than you'd want trying to convince and work with the business instead of just creating cool products.


  2. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Development Engineer in Seattle, WA
    Former Intern - Software Development Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon as an intern (Less than a year)

    Pros

    Interns get to work on their own project. They make you feel like a full-time engineer and will give you a lot of responsibility.

    Cons

    Benefits are great, but not relative to other large companies such as Google, Facebook, and Microsoft.


There are newer employer reviews for Amazon
There are newer employer reviews for Amazon

See Most Recent

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