Amazon - Employees not treated like customers | Glassdoor
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Helpful (1)

"Employees not treated like customers"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Software Development Engineer in Seattle, WA
Former Employee - Software Development Engineer in Seattle, WA
Recommends
Positive Outlook
Approves of CEO

I worked at Amazon full-time (More than 5 years)

Pros

+ "Customer centric" is an understatement
+ Innovation (AWS, Kindle, Instant Video, etc...)
+ Freedom to move around and work for various teams and organizations
+ Amazing development, build, and deployment tools.
+ Countless new projects and the freedom to make a huge impact.
+ Smart people

Cons

- Employees are not treated as well as customers.
- Horrible IC promotion process - getting promoted is a joke, especially for individual contributors at higher levels. Talent is just a minor factor. At most 20% is within your control, the rest is pretty much random luck: is your manager willing to do the hard work, is your manager experienced enough to get you promoted, is anyone else getting promoted on your team? does your organization promote engineers regularly? who do you know? who does your manager know? did you have more than one manager during the last review cycle? did you your team go through a re-org? was the project you worked on this review period "visible" enough? The company is shooting itself in the foot by not fixing this problem.
- Pager duty. Depending on the team you're on, this can have a very negative impact on your work-life balance. Your overall comp should be at least 20% higher than elsewhere to make up for oncall rotations, crazy load, unrealistic expectations, and at times brutal and uncaring management.
- "Frugal" is a euphemism for cheap. It's way overdone.

Advice to Management

Treat employees like customers. Fix the promotion process.

Other Employee Reviews for Amazon

  1. "Love the job, dislike the politics-but thats life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Bernardino, CA
    Current Employee - Associate in San Bernardino, CA
    Recommends
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    I love working here. People on the night shift are awesome, hours kind of are a drag but the pay, benefits and bonus helps level that out. I am thankful for my place in Amazon but would love to be able to do more for Amazon than allowed. To be honest, in some positions the pay far exceeds the job requirements and that has a benefit most jobs can not provide. Love that!

    Cons

    Communication is off with management and HR.
    Certain night A.M. doesnt take time to help with certain cituations, heard lots of complaints on him already.
    Part time Amazonians are eligable for VERY few job opportunities and Full time associates are few and far between.
    Would love to be able to try differant positions or areas of the place but the word "random" is a definition I dont believe they have down yet.
    Some P.A's are fraturnizing with the associates instead of doing their job. Can be distracting and leads to poor moral.

    Advice to Management

    Step up the communication!!!!
    Allow part time Amazonian associates to be involved with the company as much as full time (job opportunities in transfers).
    Get better scanners and have yourselves step into "associate role for the day" to see how it is. These scanners are slow and ridiculously annoying. Cant make rate if equipment is faulty. maybe more wireless accociation for scanners, seems that it takes time to load to server for next package to get scanned.
    Have someone JUST specified to fix pallets all shift. NOT water spider, but pallet fixer. This would cut down on our time that we have to stop scanning.
    WE HAVE A VOICE TOO AND WOULD LOVE TO EXPAND OUR ABILITIES IN AMAZON AS WELL!


  2. Helpful (7)

    "Operationally learn some of the best; be prepared for the hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Chattanooga, TN
    Former Employee - Operations Manager in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 10 years)

    Pros

    -Learn some of the best techniques in the business
    -Operationally in the forefront of distribution, fulfillment, logistics
    -Best systematic processes there are
    -Compensation is above average, especially if you are around long enough to get stock

    Cons

    -Long hours; 12 to 20 hours a day. My average week was 65+
    -Expectation is intense; metrics are looked at on the hour
    -Can not always influence decisions that Amazon says you can during recruiting/onboarding

    Advice to Management

    As senior management has all been with company 10+ yrs the message to new hires should not be that they are able to change things like we could easily 10 years ago. Process is much more bureaucratic and 'red taped' now. Based on what they are told coming in it is very discouraging for them once they arrive because it isn't easy to change things.

There are newer employer reviews for Amazon
There are newer employer reviews for Amazon

See Most Recent

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