America's InfoMart - Asinine work requests and an own who has no respect for those she employs makes for a dissatisfied employee. | Glassdoor
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Helpful (3)

"Asinine work requests and an own who has no respect for those she employs makes for a dissatisfied employee."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Allen, TX
Current Employee - Anonymous Employee in Allen, TX
Doesn't Recommend
Neutral Outlook

I have been working at America's InfoMart full-time (More than 3 years)

Pros

You will get an inside look at the mortgage industry and learn a lot about how things work in regards to foreclosures and home inspections.

Cons

The company is in a constant state of flux. Day to day you never know what changes will be made to suit which department or manager and makes learning and especially enjoying your job very difficult. There is currently so much focus being placed on gaining new clients that very little is being done to ensure that we can even handle the work load that those new clients will mean.

Other Employee Reviews for America's InfoMart

  1. Helpful (2)

    "Good people, boring job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Quality Control Specialist in Allen, TX
    Former Contractor - Quality Control Specialist in Allen, TX
    Recommends
    Positive Outlook

    I worked at America's InfoMart as a contractor (Less than a year)

    Pros

    A lot of the employees at AIM are great. The management is close to the other employees, and they cross-train everyone they can.

    Cons

    The actual work (Quality Control department) is rather boring. Every now and then you'll find an interesting property, but most of it is very same-y. Most of the contractors don't really want to talk to QC, either - we're the ones who call them when they screw up, either by doing the job wrong, or sending in bad pictures. It's a whole different world in the Assigning department - the people who give the contractors the work in the first place.


  2. "It's a job...but avoid choosing this one (it's a sinking ship)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location, lots of overtime available, great co-workers on the floor, not minimum wage, two 10-minute paid breaks, hour long lunch, some benefits, half-decent PTO accrual, lots of opportunity to learn different departments (i.e. cross-training), previous experience working with property maintenance not required, small company (not corporate), business casual dress code

    Cons

    The high turnover at this company speaks for itself, quite simply: it's a revolving door. Has been from the first week I worked there to infinity and beyond. Why? If you want a short explanation: the current CEO was given this company by her father and it turns out she doesn't quite know how to run a successful business.

    Longer answer: what the CEO doesn't realize (or maybe does and couldn't care less) is that the core of this company are the "floor" employees who have been with the company 1+ years (which says something, per the turnover rate) and/or who have vast knowledge about how the company works.
    Yet...employees' loyalty means nothing to upper management.

    ...but they will expect you to stay late and be committed to them (whilst the CEO isn't even in the office half the time) so clients' SLAs can be met.

    Constantly changing procedures (mostly due to AIM's clients) but changes are NOT communicated well, if at all, amongst all employees

    Bureaucracy up to your ears

    The CEO constantly brings in managers--and pays them WELL--that "have the background" but are less knowledgeable than entry-level employees.

    Advice to Management

    You HAVE to value your staff more. Your employee rention rate is dismal. It needs to be more of a priority! You should be CLINGING to the special members of you staff because that's the CORE of your business's success. Think about: if all of those individuals quit today, you would be SOL and you know it--you just hope THEY don't know it and ask for their due compensation. Not that it matters though, you wouldn't give them a raise even if they asked. You'd let them leave rather then help them feel and fiscally be as valued as you know they are. Or maybe you don't. In either case, this
    speaks volumes about the CEO and President's integrity and values. Volumes.

    Along that same vein, here are some reminders:
    -the knowledge of the veterans of the company contributes greatly to the company staying afloat (hint: make it so they don't want to leave, because TRUST ME, they do)
    -training new hires/flighty temps is extremely expensive in time/MONEY/production (and poor Tammy)
    -your Assigning department cannot control a lot of what you expect them to control (really great example: they can't control PEOPLE via an email or phone call. Even if the vendors were in the same room: you can't make someone do something they don't want to do--that's not the coordinator's err)
    -Keeping your vendors, the contractors completing a good chunk of the client's order requests, is SO IMPORTANT. Even if you have to hold their hand a little bit (a lotta bit) = get them PAID

    AIM's technology is subpar in comparison to other nationals.

    Shouldn't you know how to run a business before actually running one?

There are newer employer reviews for America's InfoMart
There are newer employer reviews for America's InfoMart

See Most Recent

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