American Airlines - CSM-Customer Service Manager....what a joke | Glassdoor
There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

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"CSM-Customer Service Manager....what a joke"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - CSM Domestic Airport Services-Ramp-P/S in Miami, FL
Former Employee - CSM Domestic Airport Services-Ramp-P/S in Miami, FL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at American Airlines full-time (More than 5 years)

Pros

get to fly "standby" for a small price
good medical insurance from date of hire
job title sounds important

Cons

glorified "baby sitter" especially in Union controlled cities
no respect for CSM managers..they last only a few years due to burnout or transfer out and the employees that you "manage" know this so they get away with EVERYTHING...its out of control.
even as AA is a shrinking/sinking ship...your input and suggestions go nowhere!!!
you are there to "write up" employees that WILL get there jobs back!!!...a waste of time...
no advancement from this "frontline" position.
long hours especially on weather nights..NO OVERTIME PAY
unskilled Union employees make more than the CSM Manager!!

Advice to Management

the AA upper managers, Station Managers, VP's, Regional people all take care of each other..Level 4's become Level 5's...its all a circus they move around, they take care of each other and are NEVER open to any suggestions or innovative ideas for fear or their own jobs...

Other Employee Reviews for American Airlines

  1. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Flight benefits, ability to move within departments

    Cons

    very hard to move up, more focus on who know who rather than ability


  2. "Lot of individualism promoted here and people work like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Fort Worth, TX
    Current Employee - Senior Programmer Analyst in Fort Worth, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 5 years)

    Pros

    If you want to work in a family like environment then this is the place. The work pace is laid back and you don't have aggressive deadlines. And the flight benefits that you get is one of the best (since AA is such a big airline).

    Cons

    AA is not the best paymaster. The vacations you get are not sufficient. Growth opportunities are limited as there are lot of people who are sticking to the company just because of flight benefits, which creates a barrier for people to move up.

    Advice to Management

    Create more growth opportunities in the company. Reduce bureaucracy and increase pay.

There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

See Most Recent

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