American Airlines - customer service | Glassdoor
There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

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"customer service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tucson, AZ
Former Employee - Customer Service Representative in Tucson, AZ
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at American Airlines full-time (More than 10 years)

Pros

good people to work with

Cons

management was not as good as i would like them to be. to many negative things happening. cut wages, benefits, holiday vacation and sick pay

Other Employee Reviews for American Airlines

  1. Helpful (1)

    "AA as a past job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Agent in Austin, TX
    Former Employee - Airport Agent in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Airlines part-time (More than 10 years)

    Pros

    better customer service than the average airlines

    Cons

    unorganized overall as a whole

    Advice to Management

    treat your employees with more respect...in other words, practice the Golden Rule


  2. "Under-staffed, under-paid, over-worked, poor working conditions, horrible industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Agent in Columbus, OH
    Current Employee - Station Agent in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    Flight benefits, flexible schedules, summer isn't too bad to be outside.

    Cons

    Low pay, high hours, terrible work conditions.

    Advice to Management

    Not sure what changes are really possible.

There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

See Most Recent

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