American Airlines - good place to work with lots of challenges | Glassdoor
There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

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"good place to work with lots of challenges"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Product Owner
Current Contractor - Product Owner
Recommends
Positive Outlook
No opinion of CEO

I have been working at American Airlines as a contractor (More than 3 years)

Pros

always lots of work to do

Cons

management style across departments varies greatly so you better hope you get a good manager

Advice to Management

be more customer focused and less about the dollars and cents.

Other Employee Reviews for American Airlines

  1. "Career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    Lot of opportunities for career growth

    Cons

    Legacy and rigid work culture


  2. Helpful (1)

    "Sales Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Travel and great co-workers. Company is innovative at surviving.

    Cons

    The call center is the only non-unionized work group in the airline. Therefore, res is the first to give up money in economic downturns and the last to get the money and benefits back on the uptick. As in all call centers, management micro manages it's workforce(because they can) and the tech capability to quantify everything has outpaced their ability
    to balance their employees quality of work life. Not enough money has been put in the computer system, and that hobbles the employees ability to perform their duties. There is a disconnect from upper management on the basic realties of how, and what their lower level employees need to perform their jobs. I think there is an attitude of disrespect to the lower tier, first line of contact to the public workers, and that is counter-intuitive to employee and customer satisfaction.

    Advice to Management

    Use more carrots and less stick with your employees. Lighten up a little. Res is a lean, profitable machine.

There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

See Most Recent

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